Head of Product PMO
Qualtrics
AWSAzureCloudGoogle Cloud PlatformPMP
Program Manager
Aravo Solutions - Integrated Risk & Resilience
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
SeniorLead
Tech Stack
AWSAzureCloudPMP
About the role
- Lead complex, multi-team SaaS software programs from initiation through delivery, ensuring on-time, on-budget, and in-scope execution.
- Oversee coordination and administration of all aspects of projects including planning, organizing, leading, and risk and quality control of project activities.
- Establish executive-level trust and credibility with clients and act as primary client point of contact.
- Monitor scope, schedule, and budget and ensure project teams track on time and on budget.
- Establish and foster governance structure within project implementation lifecycle.
- Proactively identify, evaluate, and mitigate risks; maintain risk registers and provide visibility/escalation.
- Develop and maintain program plans, timelines, communication strategies, and implementation roadmaps.
- Ensure implementation quality meets industry standards and customer expectations; drive client satisfaction and referenceable clients.
- Facilitate decision-making, remove blockers, and escalate risks proactively.
- Share project insights with other departments and support continuous improvement by capturing lessons learned and driving best practices.
- Foster a culture of ownership, collaboration, and accountability across distributed teams.
- Act as executive sponsor for key accounts and build strong relationships with senior client stakeholders.
- Provide regular updates and detailed reports to senior management and stakeholders on program status, successes, challenges, and next steps.
- Help develop the PMO business model and mechanisms for self-sustaining growth.
Requirements
- 12+ years in project management, with 5+ years in leadership roles, ideally in SaaS implementation environments.
- Proven experience in managing large-scale, cross-functional projects from concept to delivery.
- Expertise in Agile methodologies and strong understanding of SaaS delivery models and product development lifecycles.
- Proficiency with project management tools (Jira, Asana, etc.).
- Experience with cloud platforms (AWS, Azure) and familiarity with DevOps practices.
- Understanding of software security and privacy regulations (GDPR, SOC 2).
- Strong stakeholder management including C-level executives and cross-functional teams.
- Excellent communication skills and experience presenting to senior leadership.
- Ability to lead, mentor, and collaborate with diverse teams.
- Skilled in risk management, decision-making, and driving project success in fast-paced environments.
- Ability to navigate competing priorities and deliver solutions under pressure.
- Solid understanding of SaaS business models and customer lifecycle (onboarding, support, etc.).
- Familiar with integrating customer feedback into product development and delivery.
- Knowledge of emerging SaaS technologies, AI integrations, and market trends.
- Bachelor's degree in a relevant field (e.g., Computer Science, Business).
- PMP, Scrum Master, or Agile certification highly preferred.
- Third-Party Risk Management (TPRM) experience a plus.
- Willingness to travel up to 20% sometimes on short notice depending on client needs.
