Customer Success Manager

• Serve as the executive-level relationship lead for assigned implementation projects, ensuring strong alignment between customer leadership and internal teams.
• Facilitate strategic discussions to connect the implementation scope and roadmap with the customer’s business priorities and success metrics.
• Partner with Project Managers and Solution Architects to anticipate risks, resolve roadblocks, and ensure consistent communication with all stakeholders.
• Drive value realization by defining, tracking, and communicating the business outcomes achieved through the software implementation.
• Act as the voice of the customer internally, helping shape best practices, delivery improvements, and product feedback loops.
• Support account expansion by identifying opportunities for continued partnership and growth post-implementation.
• Contribute to executive-level governance, reporting, and steering committees as part of key customer engagements.
• Maintain an active presence with clients through regular onsite visits — meeting with executives, project sponsors, and end users to reinforce relationships and ensure implementation success.

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