Implementation Specialist

• Configure, customize, and extend our TPRM platform to meet client-specific requirements and approved solution designs.
• Design and implement workflows, automations, and conditional logic to reflect complex business processes.
• Define and configure data models, objects, relationships, and validation rules to support client use cases.
• Translate business requirements and functional solution designs into detailed, accurate technical configurations.
• Act as a trusted advisor and consultant to clients, gaining confidence and ensuring a smooth implementation experience.
• Collaborate closely with Solution Architects, Project Managers, and client stakeholders to refine requirements and resolve configuration challenges.
• Troubleshoot and resolve issues during implementation, testing, and deployment phases.
• Support User Acceptance Testing (UAT) and client go-lives with technical expertise and platform insight.
• Oversee and coordinate offshore resources assisting with development, ensuring project timelines and quality standards are met.
• Contribute to internal best practices, process documentation, and implementation methodology improvements.

Senior Implementation Consultant – SaaS

Customer Engineer – AV/UC

Implementation Specialist

Implementation Manager, Level 2

Implementation Manager

FPGA Implementation Engineer – Junior