Customer Success Manager

Aras Corporation

Customer Success Manager focusing on customer adoption of the Aras Innovator platform. Acting as a trusted advisor to enterprise customers in manufacturing and engineering sectors.

Posted 6/8/2026full-timeRemote • 🇫🇷 FranceMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Lifecycle Management (PLM)SaaS customer lifecycle managementfinancial acumenbusiness value assessmententerprise application expertisemanufacturing best practicesvalue realizationbusiness impact analysis

Soft Skills

communication skillsrelationship buildingcoachingcollaborationproblem-solvingcustomer success managementstrategic planning

Tools & Technologies

Aras Innovator

Industry Keywords

manufacturing industryservice deliverycustomer successsales rolesglobal customersrenewal strategyexpansion planning

About the role

Key responsibilities & impact

You are the trusted advisor for Aras subscribers, responsible for driving adoption, business outcomes, and long‑term value realization of the Aras Innovator platform
Lead subscriber adoption efforts by applying PLM, manufacturing, and enterprise application expertise to ensure customers successfully deploy and use Aras Innovator
Coach subscribers on PLM best practices and conduct regular health checks and benchmarks
Facilitate support escalations when needed to ensure subscribers remain on track
Partner with subscribers and prospects to define desired business outcomes and identify realized and potential value from their PLM deployments
Build trusted relationships with key stakeholders within subscriber accounts and conduct regular business reviews to measure progress toward objectives
Support renewal activities and identify expansion opportunities in collaboration with Sales and other Aras teams
Contribute to renewal strategy and expansion planning for accounts within your region
Develop tools, templates, and best practices that help subscribers succeed with Aras Innovator
Work cross‑functionally with Sales, Marketing, and Professional Services to ensure a seamless customer experience

Requirements

What you’ll need

Bachelor’s or Master’s degree in Engineering or a comparable field
5+ years of experience in customer success, service delivery, or sales roles supporting enterprise customers
Experience with Product Lifecycle Management (PLM) software or a closely related industry
Manufacturing industry experience and knowledge of product development best practices
Demonstrated experience supporting large, global, or enterprise customers
Strong understanding of PLM adoption outcomes, value realization, and business impact
Financial acumen with the ability to assess and communicate business value
Understanding of SaaS customer lifecycle management and recurring revenue models
Excellent written and verbal communication skills
Fluency in English and French
Willingness to travel up to 20%

Benefits

Comp & perks

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