IT Support

• IT Liaison: Work closely with CISO, providing timely updates on local support trends, critical system failures, and asset needs.
• Local Vendor Management: Under the direction of the IT Manager, coordinate with local US service providers (e.g., internet providers, repair services) for troubleshooting or procurement.
• End-User Support: Serve as the primary, first-line point of contact for US employees, resolving local hardware, software, and network issues via remote assistance, ticketing system, and phone.
• Troubleshooting: Independently diagnose and resolve common computer issues related to operating systems (Mac/Windows), core applications (Slack, Google Workspace), and VPN/access issues.
• Documentation: Maintain accurate and timely documentation of all support requests, resolutions, and configurations within the ticketing system.
• Hardware Provisioning: Manage the procurement, preparation, storage, and ordering of standardized hardware (laptops, monitors, headsets, etc.) for new hires and equipment refresh cycles.
• Inventory Tracking: Maintain a clean, accurate inventory of all company-owned IT assets, location, and assignment status.
• Local Logistics: Coordinate equipment collection, storage, wiping, and disposal for departing employees.

IT Support Intern

Helpdesk Technician Level III

Senior Staff Program Manager – Enterprise Architecture

Unit Manager

Tier 2 Help Desk Technician

IT Specialist