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Senior Specialist, Digital Governance – Agentic AI
AramarkSocial Media Specialist managing social media governance and strategy for Aramark. Collaborating with marketing teams and enhancing digital presence through training and analytics.
About the role
Key responsibilities & impact- Subject matter expert on social media best practices to provide guidance to field marketing teams
- Assist with social media strategy development including social media content calendars, community management, listening, and data analysis for Aramark-facing B2B and client-facing B2C accounts
- Identify and track social KPIs; Build analytics dashboards to measure performance and success
- Help teams analyze results on campaigns and recommend changes to strategy where necessary
- Work in support role for AVA, Aramark’s AI chatbot
- Subject matter expert on AI Chatbot functionality, analytics, vendor management, etc. to assist in building continuous improvement
- Support user governance for ADAM, Aramark’s digital asset management platform where directed
- Login credential management of 500+ Aramark social media account handles
- Administrative support of Emplifi, ownership of all new user requests and structured onboarding
- Collaborate with key stakeholders on developing corporate enablement tools and social best practice documentation
- Conduct continuous training and support for all Emplifi users
- Manage and improve team’s intranet website
- Serve as project resource on future digital marketing projects outside of key scope as needed
Requirements
What you’ll need- Bachelor’s degree
- 3+ years of social media marketing experience
- Proven experience managing high quantity of social media credentials and logins
- Demonstrated experience facilitating relationships with social media platform reps (Meta, LinkedIn)
- Experience with managing social media enablement tools (Emplifi, Sprout, Sprinklr, etc.)
- Self-motivated individual with creative problem-solving skills and willingness to learn and contribute; superior time-management skills and demonstrated track record of taking initiative
- Organizational skills, experience with high-volume request queues and spreadsheet management preferred
- Ability to analyze data and analytics and recommend strategy and tactics to improve results
- Comfortable collaborating across multiple stakeholders and departments while ensuring deadlines are met in a rapidly changing business environment
- Experience with AI chatbot platforms; agentic AI experience preferred.
Benefits
Comp & perks- Equal employment opportunity
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Social Media StrategyAnalytics Dashboard CreationKPI TrackingContent Calendar DevelopmentSpreadsheet Management
Soft Skills
Creative Problem-SolvingTime ManagementOrganizational SkillsSelf-MotivationCollaboration
Certifications
Bachelor’s Degree