Senior Specialist, Digital Governance – Agentic AI

Aramark

Social Media Specialist managing social media governance and strategy for Aramark. Collaborating with marketing teams and enhancing digital presence through training and analytics.

Posted 7/7/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in social media strategy development, analytics, and community management, with a strong focus on performance measurement and continuous improvement. Proficient in managing social media credentials and collaborating with stakeholders to enhance digital marketing initiatives.

Highest-signal resume keywords

Social Media MarketingData AnalysisAI Chatbot ExperienceEmplifi ManagementStakeholder Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Social Media StrategyAnalytics Dashboard CreationKPI TrackingContent Calendar DevelopmentSpreadsheet Management

Soft Skills

Creative Problem-SolvingTime ManagementOrganizational SkillsSelf-MotivationCollaboration

Tools & Technologies

EmplifiSproutSprinklrAI Chatbot PlatformsDigital Asset Management

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

B2B MarketingB2C MarketingSocial Media Best PracticesCommunity ManagementVendor Management

About the role

Key responsibilities & impact

Subject matter expert on social media best practices to provide guidance to field marketing teams
Assist with social media strategy development including social media content calendars, community management, listening, and data analysis for Aramark-facing B2B and client-facing B2C accounts
Identify and track social KPIs; Build analytics dashboards to measure performance and success
Help teams analyze results on campaigns and recommend changes to strategy where necessary
Work in support role for AVA, Aramark’s AI chatbot
Subject matter expert on AI Chatbot functionality, analytics, vendor management, etc. to assist in building continuous improvement
Support user governance for ADAM, Aramark’s digital asset management platform where directed
Login credential management of 500+ Aramark social media account handles
Administrative support of Emplifi, ownership of all new user requests and structured onboarding
Collaborate with key stakeholders on developing corporate enablement tools and social best practice documentation
Conduct continuous training and support for all Emplifi users
Manage and improve team’s intranet website
Serve as project resource on future digital marketing projects outside of key scope as needed

Requirements

What you’ll need

Bachelor’s degree
3+ years of social media marketing experience
Proven experience managing high quantity of social media credentials and logins
Demonstrated experience facilitating relationships with social media platform reps (Meta, LinkedIn)
Experience with managing social media enablement tools (Emplifi, Sprout, Sprinklr, etc.)
Self-motivated individual with creative problem-solving skills and willingness to learn and contribute; superior time-management skills and demonstrated track record of taking initiative
Organizational skills, experience with high-volume request queues and spreadsheet management preferred
Ability to analyze data and analytics and recommend strategy and tactics to improve results
Comfortable collaborating across multiple stakeholders and departments while ensuring deadlines are met in a rapidly changing business environment
Experience with AI chatbot platforms; agentic AI experience preferred.

Benefits

Comp & perks

Equal employment opportunity
Professional development