Customer Success Consultant

Aramark

Customer Success Associate at Avendra growing revenue for small to mid-size clients in procurement. Building relationships and utilizing Salesforce for sales pipeline optimization.

Posted 5/22/2026full-timeRockville • Maryland • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Target, prospect and sell by building strong relationships, exploring needs and uncovering purchasing opportunities with customers and supplier partners in an assigned territory.
Develop insights that provide opportunities to educate customers to achieve purchasing optimization, and the implementation of best practices and recommendations.
Achieve established targets and goals; report business results.
Create and manage a robust sales pipeline by leveraging internal reports, databases and tools.
Following the company’s deployment of Salesforce, maximize Salesforce utilization.
Demonstrate personal ownership of the customer relationship through consistent communications, account management, and business reviews.
Connect assigned clients with key Avendra supplier partners to aid clients in their procurement needs.
Facilitate client’s official connection with suppliers and resolve any client issues.
Schedule and conduct meetings mostly via phone, video and email with assigned Avendra clients, colleagues and partners.
Meet and exceed metrics and sales targets to grow revenue in an assigned territory by articulating the features and benefits of suppliers and programs.
Conduct continuous research and possess an understanding of Avendra’s broad supply chain offering and your assigned territory and clients.
Train customers on Avendra’s website, suppliers, programs, and reports.
Share industry and market insights, and present insights and innovative ideas and approaches with leadership to continuously improve customer satisfaction and ensure successful retention of accounts.
Utilize Avendra’s CRM systems (Salesforce) as well as other data tools to manage an opportunity pipeline.
Perform other duties as assigned.

Requirements

What you’ll need

Minimum two (2) years of sales or related customer success experience
Experience in building and maintaining strong professional relationships through excellent customer service and client relationship skills.
Experience, intermediate level proficiency and demonstrated ability to learn use of the following: Salesforce, Microsoft Office and Teams, HubSpot and Avendra’s proprietary CRM system Pivotal.
General business skills.
Excellent organizational and time management skills with an ability to work effectively in a matrixed organization.
Excellent oral and written communication and presentation ability that include well-honed listening skills
Preference is given to candidates that possess hospitality, lodging and foodservice industry experience.

Benefits

Comp & perks

medical
dental
vision
work/life resources
retirement savings plans (401(k))
paid days off (parental leave, disability coverage)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

salescustomer successaccount managementpipeline managementcustomer servicepresentation skillsorganizational skillstime management

Soft Skills

relationship buildingcommunicationlisteningproblem solving