IT Manager – Application Services, Catering Solutions

Aramark

IT Manager overseeing operational excellence and strategic direction for catering solutions applications. Leading a team and ensuring reliable, secure application services across hospitality operations.

Posted 4/18/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSMSDLC

About the role

Key responsibilities & impact

Ensure stable, reliable, and secure application services
Lead incident management, root cause analysis, and problem resolution
Drive continuous improvement to reduce operational incidents and cost of poor quality
Maintain monitoring, performance tuning, resiliency, disaster recovery, and business continuity plans
Ensure compliance with architecture, security, regulatory, and software standards
Manage contracts, licenses, audits, vulnerabilities, and application risk
Manage demand intake and prioritization with business partners
Deliver enhancements, configurations, integrations, APIs, and reporting
Adhere to SDLC and quality assurance standards, including testing and user sign-off
Communicate releases and changes through formal release notes
Manage project portfolio to deliver on-time, on-budget, and on-value outcomes
Lead major enhancements, upgrades, re-platforming, and migrations
Oversee patching, service packs, security updates, and application expansions
Maintain project artifacts, governance documentation, and stakeholder communications
Lead application intake and readiness assessments
Identify and remediate transition gaps prior to production support
Develop and maintain operational runbooks
Integrate new applications into existing support frameworks
Define and maintain application roadmaps aligned to business and IT strategy
Manage platform lifecycle, technical debt, and compliance timelines
Collaborate with IT leadership and Enterprise Architecture on solution design
Evaluate emerging technologies and global deployment needs
Lead and develop a high-performing, agile team
Promote standardized processes, tools, and best practices
Optimize productivity through metrics, automation, and technology
Build future leaders through coaching, development, and cross-functional exposure
Manage operating and capital budgets with strong financial controls
Ensure ROI for platform investments with executive sponsorship
Drive year-over-year productivity gains through automation, AI, and sourcing strategies
Manage third-party SLAs and vendor performance

Requirements

What you’ll need

5+ years of IT leadership and people management experience in a corporate environment
3+ years of product ownership or application leadership for hospitality or retail systems
Proven experience leading large, complex application portfolios and projects
Deep knowledge of IT Service Management (ITSM) and full SDLC
Strong project management, problem-solving, and stakeholder management skills
Ability to balance strategic vision with tactical and operational execution
Proven success partnering with senior leaders, operations, vendors, and global teams
Experience developing application roadmaps with a focus on total cost of ownership and speed to market
Knowledge of food service, hospitality, facilities, or related regulated environments
Bachelor's degree from an accredited college or university

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

incident managementroot cause analysisperformance tuningdisaster recoverybusiness continuityAPIsSDLCquality assuranceapplication roadmapsIT Service Management (ITSM)

Soft Skills

leadershipproblem-solvingstakeholder managementstrategic visiontactical executioncollaborationcoachingdevelopmentcommunicationagile team development