Contact Center Operator
Aramark
part-time
Posted on:
Location Type: Office
Location: Waltham • Massachusetts • United States
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Salary
💰 $21 per hour
About the role
- Provides patient support via phone and software systems
- Serves as a liaison to other departments regarding patient meal services and other support services
- Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers
- Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients
- Uses software to record patient orders
- Maintains institutional knowledge of therapeutic diets
- Maintains compliance with ARAMARK's standards of operation
Requirements
- Previous customer service and/or call center experience preferred
- Experience in food service, as a dietary clerk, or in a related field preferred
- Needs to communicate fluently in the English language, bilingual or multilingual a plus
- Ability to stay calm under pressure
- Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift
- Typical typing of 35 ? 45 wpm
- Must be flexible and adaptable to change
Benefits
- medical
- dental
- vision
- work/life resources
- retirement savings plans like 401(k)
- paid days off such as parental leave
- disability coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall center experiencefood servicedietary clerktherapeutic dietstyping (35-45 wpm)web-based software
Soft Skills
communicationcalm under pressureflexibilityadaptabilitypositive demeanor