Director, External Communications
Aramark
full-time
Posted on:
Location Type: Office
Location: Philadelphia • Pennsylvania • United States
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Job Level
About the role
- Report to the VP of External Communications and develop and implement external communications strategies that elevate Aramark’s brand and safeguard its reputation.
- Lead media relations efforts, including proactive outreach, managing interviews, setting expectations, and handling sensitive issues with tact and professionalism.
- Serve as a trusted advisor to senior executives, providing coaching and building sponsorship for communications strategies.
- Research industry trends and identify compelling themes to position Aramark as a thought leader.
- Create and edit sophisticated issue-response materials, including media statements, FAQs, and talking points.
- Manage crisis and issues communications across mainstream and social media platforms.
- Oversee project management for multiple complex initiatives, ensuring timely delivery and alignment with business objectives.
- Develop and monitor communications metrics to measure reach and impact.
- Media train spokespeople and manage external events.
- Collaborate with cross-functional teams to align company interests with client and front-line team needs.
- Demonstrate flexibility and resiliency in navigating challenges and pursuing innovative solutions.
Requirements
- Bachelor’s degree required.
- Minimum 10 years of experience in communications, with a strong focus on media relations.
- Proven ability to manage multiple complex projects with urgency and precision.
- Exceptional writing and content creation skills; ability to produce clear, compelling materials under tight deadlines.
- Strong knowledge of social media channels and tactics to protect and elevate brand reputation.
- Familiarity with AI tools for public relations and experience leveraging them effectively.
- Demonstrated success advising and influencing senior executives.
- Experience in both corporate and agency environments preferred.
Benefits
- Knowledge of the hospitality industry and experience promoting corporate community relations activities is a plus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
media relationsproject managementcontent creationcrisis communicationscommunications metricsissue-response materialssocial media tacticspublic relationswriting skillsresearch industry trends
Soft Skills
flexibilityresiliencycoachingcollaborationcommunicationadvisinginfluencingstrategic thinkingproblem-solvingprofessionalism