IT Project Management Specialist
Aramark
full-time
Posted on:
Location Type: Office
Location: Philadelphia • Pennsylvania • United States
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Tech Stack
About the role
- Map and evaluate IT services to determine whether they meet customer and operator needs.
- Document service touchpoints and analyze service delivery performance.
- Partner with Service Owners to understand how to analyze the detailed process maps to improve the overall effectiveness and efficiency of the process.
- Track service KPIs and identify performance trends.
- Highlight improvement areas based on data insights.
- Support structured root cause analysis using a “No Problem Twice” approach.
- Document current state workflows, service steps, and cross-team handoffs.
- Build process maps using ITSM tools such as ServiceNow.
- Identify inefficiencies and recommend opportunities for improvement or automation.
- Ensure that our technology services meet customer needs, minimize negative business impact, and deliver on account needs.
- Ensure that our technology services continuously get better, adhering to the principle of "No Problem Twice".
- Promote transparency of the services to businesses and the respective service providers.
- Drive efficiencies through Lean 6 sigma principles.
- Support user-centered service design and assist in developing personas, journey maps, and service blueprints.
- Produce dashboards, KPI summaries, and service improvement reporting.
Requirements
- A minimum of 5 years of service transformational experience within multi-billion revenue organizations.
- Experience high influence models leading teams/groups of more than 300 professionals and managing operations in a distributed organization.
- Experience with IT Service management (ITSM) and Lean 6 Sigmaa
- A bachelor’s degree in technology (computer science/engineering), business administration or a related field is required. An advanced degree is highly desirable.
Benefits
- Health insurance
- 401(k)
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT service managementLean 6 Sigmaprocess mappingroot cause analysisKPI trackingdata analysisservice delivery performanceautomation recommendationsuser-centered service designdashboard production
Soft Skills
leadershipinfluencecollaborationcommunicationtransparency promotionefficiency drivingproblem-solvinganalytical thinkingteam managementcustomer focus