System Quality Assurance Manager
Aramark
full-time
Posted on:
Location Type: Office
Location: Philadelphia • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Conduct regular on-site Quality Assurance Audits utilizing the Aramark Productivity Portal
- Develop and implement corrective action plans for locations identified as not meeting Aramark Standards as it relates to food ordering, production and service
- Focus on implementation and training of Aramark’s 5 P’s of Food Management
- Work with client constituents to develop training material for client front line staff
- Work with VPO, DM’s and Director of Culinary to develop various training material to assist in driving operational outcomes to the operating locations
- Continually seek to improve performance; hold staff accountable for challenging goals
- Provide leadership in the implementation and maintenance of internal control and business process improvement initiatives.
- Develop and be accountable for a culture that creates a safe work environment.
- Develop and execute a process for monitoring, testing and reporting compliance.
- Identify risks or opportunities to strengthen internal controls and present recommendations for process improvement initiatives.
- Covers as a culinary supervisor on weekends when assigned to work and as needed.
Requirements
- Bachelor's degree or equivalent experience
- Culinary degree preferred
- Requires at least 1-3 years of experience in a food service management role
- Healthcare experience preferred
- SERV Safe certification and/or HACCP knowledge preferred.
- Strong interpersonal skills
- Ability to maintain effective client and customer rapport for mutually beneficial business relationships
- Ability to demonstrate excellent customer service using Aramark's standard service model
- Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers.
Benefits
- Note: This client location requires working on site to be fully vaccinated against COVID-19 before start date as well as fingerprinting and child abuse clearance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Quality Assurance Auditscorrective action plansfood managementtraining material developmentoperational outcomesinternal controlbusiness process improvementmonitoring compliancetesting complianceprocess improvement
Soft skills
leadershipinterpersonal skillscustomer serviceclient rapporteffective working relationshipaccountabilityperformance improvementcommunicationteam collaborationtraining and development
Certifications
Bachelor's degreeCulinary degreeSERV Safe certificationHACCP knowledge