Aramark

Reservations Assistant Manager

Aramark

full-time

Posted on:

Location Type: Office

Location: Denali National Park • Alaska • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Process all reservation requests, changes and cancellations according to established policies and procedures.
  • Proficient with SMS (Springer Miller System) Reservation System.
  • Utilize approved telephone etiquette and Quality Assurance procedures while always maintaining a positive and professional demeanor.
  • Maintain product knowledge through the effective use of SMS HOST, documented reference materials, Aramark websites, and Aramark Leisure intranet site.
  • Quote accurate rates and inventory availability.
  • Suggest alternatives to guests when inventory or rate related events inhibit a guest from making a buying decision.
  • Utilize up-selling techniques whenever possible to achieve the highest average rate possible.
  • Create, maintain, and keep accurate customer records within the client data system.
  • Always communicate professionally to current and prospective guests and clients.
  • Communicate regularly and work cohesively with direct Supervisor and CRES leadership team to ensure the highest level of sales conversion, customer service and effectiveness exists.
  • Ability to work well under pressure and adapt to change in a fast-paced environment.
  • The ability to stimulate and motivate others while being aware of and responsive to their needs and concerns.
  • Are passionate about delivering quality service and making a difference in the guest experience.
  • Professional and polished demeanor with a positive, upbeat, and friendly personality.
  • Have excellent problem solving and negotiation skills.
  • Possess above average communication skills.
  • Possess strong computer skills; Microsoft Outlook and internet browser proficient.

Requirements

  • Must be fluent in English.
  • Previous hospitality experience in large, high-end resort preferred.
  • Previous Front Desk/Customer Service management experience required.
  • Computer literacy required.
  • High School Diploma or equivalent is required.
  • Proficient in Microsoft business applications.
  • Previous experience with Springer-Miller Property Management System or like system desired.
  • Valid driver's license and ability to operate motor vehicles is preferred.
  • Previous hospitality or call center environment is preferred.
Benefits
  • Competitive wages
  • Paid Holidays
  • Sick Pay
  • Benefits Stipend
  • On-site housing and meal plan ($16/day all inclusive!)
  • Local discounts

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
reservation processingcustomer record managementup-selling techniquesproblem solvingnegotiation skillscomputer literacyMicrosoft OutlookSpringer Miller SystemSMS HOSTinventory management
Soft skills
communication skillsprofessional demeanorpositive attitudeadaptabilityteam collaborationcustomer servicemotivationpressure managementinterpersonal skillsquality service
Certifications
High School Diplomavalid driver's license