Customer Service Coordinator
Aramark
full-time
Posted on:
Location Type: Office
Location: San Diego • California • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $23 per hour
Job Level
Mid-LevelSenior
About the role
- Handle incoming calls with the objective of one-call resolution.
- Facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction.
- Responsible for auditing company service programs to ensure compliance with 100% follow-up through customer callbacks.
- Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers.
- Maintains required departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner.
- Call and process electronic or telephone orders/requests.
- Phones/Customer Service
- Check Market Center general email box
- Prepare ship route for processing (printing, posting)
- Service call back
- Service Dispatch
- Place work order for service calls
- Process refunds
Requirements
- 3-5 years of work experience preferred.
- High School Diploma required.
- Associates Degree preferred.
- MS Office Experience with proficiency in Excel required.
- Strong communication skills.
- Excellent customer service and administrative skills required.
- Ability to develop and maintain a positive working relationship with others.
- Detail oriented, ability to multi-task, with strong organizational skills are required
Benefits
- medical
- dental
- vision
- work/life resources
- retirement savings plans like 401(k)
- paid days off such as parental leave
- disability coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
MS OfficeExcelauditingcustomer serviceorder processingrefund processing
Soft skills
communicationcustomer satisfactionorganizationaldetail orientedmulti-taskingpositive working relationshipprofessionalism
Certifications
High School DiplomaAssociates Degree