Contact Center Operator I
Aramark
full-time
Posted on:
Location Type: Office
Location: Cleveland • Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $16 per hour
Job Level
Mid-LevelSenior
About the role
- Responsible for responding to inbound calls and requests for service needs
- Allocates the accurate resources to facilitate the transport of goods and services
- Prioritizes and coordinates the service requests
- Communicates needs and ensures timely guest service
- Handles and maintains all records and documentation of service requests
- Provides customer service and maintains a friendly and effective demeanor
Requirements
- Previous experience in transportation dispatch or related field preferred
- Must have a solid understanding of software applications
- Demonstrates strong social skills, accuracy, and attentional to detail
- Proven interpersonal and communication skills, both written and verbal
- Must be available to work flexible hours including evenings and weekends
Benefits
- Medical
- Dental
- Vision
- Work/life resources
- Retirement savings plans like 401(k)
- Paid days off such as parental leave and disability coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
social skillsaccuracyattention to detailinterpersonal skillscommunication skillswritten communicationverbal communication