Night Auditor
Aramark
full-time
Posted on:
Location Type: Office
Location: Mancos • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $16 per hour
Job Level
Mid-LevelSenior
About the role
- Schedules and assigns daily work assignments of the guest services team and oversees completion of tasks
- Trains and guides guest service staff on job duties, customer service, systems, and procedures
- Greet and provide customer service to guests while anticipating their needs
- Responsible for performing service recovery to patients/customers who have received unsatisfactory service.
- Book reservations and coordinate registration
- Operate a register and/or software system to complete cash and credit card transactions
- Answers phone calls and emails and deliver messages as needed.
- Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
- Reconciles disputed guest charges.
- Participates in Quality Assurance Programs and reviews to address areas in need of improvement.
Requirements
- Supervisory experience in a related role preferred
- Previous guest services experience required.
- High school diploma or equivalent required.
- Demonstrates excellent customer service skills
- Demonstrates interpersonal and communication skills, both verbal and written
- Demonstrate organization skills, accuracy, and attention to detail
Benefits
- medical
- dental
- vision
- work/life resources
- retirement savings plans such as 401(k)
- paid days off including parental leave and disability coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceservice recoverycash transactionscredit card transactionsreservations managementregistration coordinationquality assurance
Soft skills
supervisory experienceinterpersonal skillscommunication skillsorganization skillsattention to detailaccuracypositive attitude
Certifications
high school diploma