Hospitality Manager
Aramark
full-time
Posted on:
Location Type: Office
Location: Cardiff • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage all hospitality operations for match days, concerts and major events
- Lead and motivate a large team of supervisors and service staff to deliver outstanding customer experiences
- Ensure compliance with health, safety and food standards at all times
- Work closely with culinary and operations teams to maintain service quality and consistency
- Oversee staffing plans, training and development to build a high-performing team
- Monitor budgets, control costs and maximise profitability without compromising quality
- Act as the main point of contact for VIP clients and partners, ensuring exceptional service delivery
Requirements
- Proven experience in hospitality management within stadiums, arenas, hotels, or large-scale venues
- Strong leadership and people management skills
- Excellent organisational and problem-solving abilities
- Ability to thrive under pressure and adapt quickly in a dynamic environment
- Passion for hospitality and delivering premium guest experiences
- Commercial awareness and experience managing budgets and KPIs
Benefits
- Competitive salary
- Generous annual leave that increases in line with service
- Holiday purchase scheme
- Pension scheme and life assurance
- Benefits app: discounts, online GP, mental health support and our EAP
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
hospitality managementbudget managementKPI managementstaff trainingservice qualityfood safety standardshealth complianceevent management
Soft skills
leadershippeople managementorganisational skillsproblem-solvingadaptabilitycustomer serviceteam motivationpressure management