Manager

• Manages the service technician workforce responsible for installing, repairing, replacing, and refurbishing equipment, ensuring all work is completed accurately and efficiently.
• Leads the hiring, onboarding, training, coaching, and performance management of the service team; maintains personnel and business records as required.
• Schedules, oversees, and monitors the daily workload of service technicians, including preventative maintenance, water filter, service tickets, equipment deployment, and maintains an installation schedule.
• Drives improvement in key service metrics such as repeat calls, response time, and time-to-completion.
• Ensures accurate intake and completion of service calls through Salesforce and maintains timely and precise workflow management.
• Collaborates with the Market Center Administrator/Coordinator to manage the asset approval queue within Salesforce.
• Monitors, maintains, and orders equipment and parts inventories; partners with management and sales to align inventory levels with operational needs and forecast future requirements.
• Coordinates with the sales team on equipment demonstrations, installations, and service-related needs for both prospective and existing clients.
• Manages capital equipment procurement and oversees inventories for parts, accessories, and related supplies.
• Coordinates third-party equipment installations and repair work as needed.
• Ensures compliance with National Account–specific Service Level Agreements (SLAs).
• Maintains Market Center facilities and supports additional operational needs and duties as assigned.
• Oversees accurate timekeeping and labor tracking for service technicians within the Kronos system.
• Fosters a positive, safety-focused, and service-oriented environment through strong communication, team leadership, and consistent operational follow-through.

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