Support Consultant
Arago
full-time
Posted on:
Location Type: Office
Location: Manizales • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Advise customers on using implemented tools and unlock them in case of difficulty
- Process customer requests according to support procedures and service quality standards
- Analyze problems and find the best solution for the client
- Formalize written answers with possible telephone explanations
- Support project teams to improve skills and participate in company growth
- Participate in the life of the company as a driving force for customer satisfaction, self-help, and willingness to progress
Requirements
- Higher education in Computer Science
- At least a first experience working in an HRIS environment
- Fluent in Spanish and English
- Good communicator
Benefits
- Collaboration
- Trust & Engagement
- Excellence
- Expanding your expertise: explore new domains, modules, and solutions with access to continuous learning opportunities
- Growing your career: benefit from paths for internal mobility and skill development
- Driving innovation: share your ideas, lead initiatives, and shape impactful projects
- Achieving balance: enjoy flexible work arrangements that support your well-being
- Thriving together: be part of a collaborative, supportive, and dynamic community
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HRIS
Soft skills
communicationproblem-solvingcustomer satisfactionteam collaborationself-helpwillingness to progress
Certifications
Higher education in Computer Science