Arago

Consultant

• Monitor and participate in the development of IT architectures requiring interface implementation
• Prepare and facilitate workshops to define functional and technical requirements
• Design and prototype interfaces
• Organize tests and provide go-live support
• Support and coordinate knowledge transfer and change management
• Deliver training for end users and administrators
• Contribute to pre-sales activities and proposal development
• Increase visibility and promote offerings through webinars, workshops and conferences

Integration Lead Consultant

• Advise customers on using implemented tools and unlock them in case of difficulty
• Process customer requests according to support procedures and service quality standards
• Analyze problems and find the best solution for the client
• Formalize written answers with possible telephone explanations
• Support project teams to improve skills and participate in company growth
• Participate in the life of the company as a driving force for customer satisfaction, self-help, and willingness to progress

Support Consultant

Account Manager

• Manage CRM data (clients, contacts, pipeline), track quotes, orders, invoices, and prepare reports
• Monitor dormant accounts, follow up on client activity, and identify upsell opportunities
• Support roadmap updates (SAP Concur ecosystem), prepare client meetings, maintain sales materials
• Contribute to consulting, training, and reporting for clients in the “run” phase
• Participate in campaigns (webinars, events, mailings) and contribute to marketing & sales assets
• Act as a connector between sales, marketing, finance, and delivery teams.

Integration Lead Consultant

Support Consultant

Sales and Account Coordinator