ArabyBrand

Social Media Moderator

ArabyBrand

full-time

Posted on:

Location Type: Hybrid

Location: Cairo • 🇪🇬 Egypt

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Job Level

JuniorMid-Level

About the role

  • - Publish and schedule posts across social media platforms according to the approved content calendar.
  • - Upload and manage interactive stories (polls, quizzes, Q&A, etc.) aligned with each brand’s tone and campaign.
  • - Review captions and visuals before publishing to ensure quality and accuracy.
  • - Monitor and respond to all comments, messages, and mentions promptly and professionally.
  • - Communicate directly with customers through social media to answer inquiries and close orders efficiently.
  • - Track and document interactions, leads, and orders in coordination with the sales or logistics teams.
  • - Escalate sensitive issues or complaints to the relevant internal teams when needed.
  • - Maintain each brand’s tone of voice and ensure consistent presence across all platforms.

Requirements

  • - 1–2 years of experience in social media moderation or publishing, preferably in a marketing agency.
  • - Strong written communication skills in Arabic (Egyptian & Gulf dialects) and working knowledge of English.
  • - Excellent organization skills and the ability to manage multiple client accounts simultaneously.
  • - Familiarity with Meta Business Suite, TikTok tools, sap chat , X, linked in, and social media scheduling platforms.
  • - Detail-oriented, responsive, and comfortable with fast-paced daily operations.
  • **⁠Nice to Have**
  • - Experience in e-commerce moderation, order handling, or social media sales.
  • - Basic knowledge of content performance reporting.
Benefits
  • **Why Join Araby Brand?**
  • **What we offer:**
  • - Medical Insurance
  • - Hybrid working environment
  • - Flexible working environment
  • - Great learning opportunities and mentorship
  • - A supportive and friendly team dedicated to your growth
  • - opportunities for career advancement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
social media moderationsocial media publishingcontent performance reportinge-commerce moderationorder handlingsocial media sales
Soft skills
written communicationorganizationmultitaskingdetail-orientedresponsive