Account Manager

• Serve as the primary point of contact and communication bridge between clients, ensuring their needs are promptly and effectively addressed.
• Cultivate and maintain long-term, trust-based relationships with clients to promote loyalty and satisfaction.
• Skillfully negotiate contracts and agreements to achieve mutually beneficial outcomes.
• Proactively and professionally handle client concerns and inquiries in a timely manner.
• Prepare detailed account, performance and revenue reports that showcase key performance metrics and provide actionable insights.
• Identify growth opportunities within client accounts and collaborate with internal teams to drive sales.
• Develop innovative strategies to strengthen client relationships and increase revenue while delivering exceptional value.
• Ensure timely resolution of critical issues to facilitate effective escalation management.
• Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed.
• Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign.
• Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal.
• Provide input on new processes and workflows as needed.
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.

Senior Digital & Business Strategist – Account Manager

Account Manager

Mid-Level Account Manager

Director of Sales – Account Management