Housing and Financial Software Implementation Consultant
Aquila
full-time
Posted on:
Location: California, Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Lead end-to-end implementation of Emphasys solutions for assigned clients, including project set-up and scheduling
- Configure software, provide training, and produce documentation to ensure smooth transitions
- Run remote meetings, webinars, and training sessions; occasionally travel for client engagements including an annual conference
- Provide Tier 2 escalation support and assist with testing new releases; contribute insights to developers
- Review client workflows, recommend best practices, and guide organizations through process improvements
- Participate in product demos and proposals to support sales
- Prepare project documentation, maintain progress tracking using internal tools, and ensure milestones are delivered on time and on budget
- Report to the Director of Professional Services
Requirements
- Understand public housing processes such as rent calculation, recertification, work order management, occupancy, compliance, and resident services
- Aptitude to configure software solutions
- Experience may come from Public Housing Authority, non-profit, SaaS, ERP, or government environments
- Ability to manage multiple priorities, schedule meetings, track tasks, and keep projects moving using standard tools and PMI methodologies
- Basic familiarity with databases and data structures
- Understanding of how integrations work at a high level
- Prior software implementation experience is an asset but not required if strong housing expertise
- Self-starter with high initiative and ownership
- Positive and personable attitude with patience, empathy, and tact
- Customer-focused and solutions-driven with professional communication skills
- Willing and able to travel to client sites up to 30% of the time
- Legally eligible to work in the US (implied via application question)