Associate Account Manager
Republic Services
Account Manager/Sales Specialist
Aquifer
full-time
Posted on:
Location Type: Remote
Location: Remote • New Hampshire • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $70,000 per year
Job Level
Mid-LevelSenior
About the role
- Own a portfolio of 80-100 educational institution accounts (‘programs’) serving as the primary point of contact and engagement.
- Ensure effective account activation and onboarding of new and renewing customers.
- Analyze account health, enterprise product usage and user engagement data to uncover risks and opportunities.
- Collaborate with Curriculum Services and Product Team to support effective program-wide adoption and use of Aquifer’s solutions.
- Conduct strategic Quarterly Business Reviews (QBRs) with program contact to ensure alignment of Aquifer solutions with evolving program goals.
- Drive annual contract renewals and prevent churn through proactive relationship management across the program.
- Identify and close upsell and cross-sell opportunities.
- Target and win net-new institutional business through outbound sales efforts.
- Provide complete weekly pipeline reporting and funnel management in accordance with forecasting cadence.
- Maintain detailed client records within the CRM (HubSpot).
- Collaborate effectively across internal cross-functional teams.
Requirements
- 5+ years of software/technology account management or sales experience.
- “Hunter and Farmer” mentality with a proven record of revenue growth and client retention success.
- Outstanding communication, consultative selling and relationship-building skills with diverse stakeholders (external and internal).
- Strong business acumen and accountability with a data-informed approach to client health and expansion.
- Motivated by a high-touch customer focus, sense of urgency and a drive for results.
- Facile at leveraging a CRM system (HubSpot) and data tools to execute a robust portfolio management.
- Experience working with academic institutions or health professions education is a plus.
- Experience implementing and using AI tools to support effective account management and customer relationships is a plus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsales experiencedata analysispipeline reportingportfolio managementconsultative sellingrevenue growthclient retentionupsellingcross-selling
Soft skills
communicationrelationship-buildingbusiness acumenaccountabilitycustomer focussense of urgencydrive for resultscollaborationstrategic thinkingproblem-solving
