Aquifer

Human Resources

• Serve as the Primary Administrator for bi-weekly payroll and all benefits
• Administer recruiting activities, coordinating with external recruiters as needed
• Manage onboarding and offboarding all employees
• Coordinate with internal IT and external IT contractors
• Ensure all compliance with outside vendors and organization is completed
• Assist in developing regular employee communications (newsletters, State of the Quarter, etc).

HR/Business Administration Specialist

Account Manager

• Own a portfolio of 80-100 educational institution accounts (‘programs’) serving as the primary point of contact and engagement.
• Ensure effective account activation and onboarding of new and renewing customers.
• Analyze account health, enterprise product usage and user engagement data to uncover risks and opportunities.
• Collaborate with Curriculum Services and Product Team to support effective program-wide adoption and use of Aquifer’s solutions.
• Conduct strategic Quarterly Business Reviews (QBRs) with program contact to ensure alignment of Aquifer solutions with evolving program goals.
• Drive annual contract renewals and prevent churn through proactive relationship management across the program.
• Identify and close upsell and cross-sell opportunities.
• Target and win net-new institutional business through outbound sales efforts.
• Provide complete weekly pipeline reporting and funnel management in accordance with forecasting cadence.
• Maintain detailed client records within the CRM (HubSpot).
• Collaborate effectively across internal cross-functional teams.

HR/Business Administration Specialist

Account Manager/Sales Specialist