Aqueduct Technologies, Inc.

NOC Engineer – Network

Aqueduct Technologies, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Canton • United States

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Tech Stack

DNSTCP/IP

About the role

  • Serve as a core member of the NOC team, providing critical escalation coverage and continuity of support during business hours.
  • Handle all initial escalated support requests within ticket system and own their progress.
  • Perform deep dives into issues to find resolutions and ensure documentation is up to date.
  • Support customer environments and users by executing work with minimal oversight.
  • Update tickets regularly and maintain thorough, clear, and concise notes as work progresses.
  • Determine when issues need escalation and appropriately engage resources.
  • Proactively review and maintain documentation and identify concerns regarding configurations and risks.
  • Participate in training and strive for continuous improvement in knowledge and skills.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, or related field, or four years’ equivalent experience.
  • 2 - 4+ years in a NOC/network support/infrastructure support role, including escalated troubleshooting, ideally with an MSP.
  • Experience with Cisco Meraki and Cisco core network device upgrades and support.
  • Experience with Cisco Unified Communication Center configuration and support
  • Strong fundamentals in TCP/IP, DNS, DHCP, VLANs, STP, routing (OSPF/BGP basics), NAT, VPNs (site-to-site + client), and firewall concepts.
  • Hands-on experience troubleshooting WAN/ISP issues (circuit down, latency/jitter, packet loss), including working with carriers and providing clean evidence.
  • Comfort with ticketing systems and operational rigor: prioritization, SLA awareness, clear documentation, incident timelines, and customer updates.
  • Preferred: Experience working in a Managed Services Provider (MSP) or multi-tenant support environment.
Benefits
  • Diversity and inclusion support
  • Equal Opportunity Employer
  • Competitive salary
  • Training and development opportunities
  • Flexible work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
NOC supportnetwork supportescalated troubleshootingCisco MerakiCisco core network devicesCisco Unified Communication CenterTCP/IPDNSDHCPVLANs
Soft Skills
problem-solvingcommunicationdocumentationprioritizationcustomer serviceteam collaborationcontinuous improvementattention to detailoperational rigorescalation management