NOC Engineer – Network

Aqueduct Technologies, Inc.

NOC Engineer at Aqueduct Technologies handling escalated support requests during business hours. Focus on customer environments and ensure documentation and resolutions are accurate.

Posted 4/12/2026full-timeCanton • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

DNSTCP/IP

About the role

Key responsibilities & impact

Serve as a core member of the NOC team, providing critical escalation coverage and continuity of support during business hours.
Handle all initial escalated support requests within ticket system and own their progress.
Perform deep dives into issues to find resolutions and ensure documentation is up to date.
Support customer environments and users by executing work with minimal oversight.
Update tickets regularly and maintain thorough, clear, and concise notes as work progresses.
Determine when issues need escalation and appropriately engage resources.
Proactively review and maintain documentation and identify concerns regarding configurations and risks.
Participate in training and strive for continuous improvement in knowledge and skills.

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, or related field, or four years’ equivalent experience.
2 - 4+ years in a NOC/network support/infrastructure support role, including escalated troubleshooting, ideally with an MSP.
Experience with Cisco Meraki and Cisco core network device upgrades and support.
Experience with Cisco Unified Communication Center configuration and support
Strong fundamentals in TCP/IP, DNS, DHCP, VLANs, STP, routing (OSPF/BGP basics), NAT, VPNs (site-to-site + client), and firewall concepts.
Hands-on experience troubleshooting WAN/ISP issues (circuit down, latency/jitter, packet loss), including working with carriers and providing clean evidence.
Comfort with ticketing systems and operational rigor: prioritization, SLA awareness, clear documentation, incident timelines, and customer updates.
Preferred: Experience working in a Managed Services Provider (MSP) or multi-tenant support environment.

Benefits

Comp & perks

Diversity and inclusion support
Equal Opportunity Employer
Competitive salary
Training and development opportunities
Flexible work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

NOC supportnetwork supportescalated troubleshootingCisco MerakiCisco core network devicesCisco Unified Communication CenterTCP/IPDNSDHCPVLANs

Soft Skills

problem-solvingcommunicationdocumentationprioritizationcustomer serviceteam collaborationcontinuous improvementattention to detailoperational rigorescalation management