Service Delivery Consultant, Network & Security
Aqueduct Technologies, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Canton • Massachusetts • United States
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Tech Stack
About the role
- Own the implementation of scoped project and service work, delivering secure, reliable, and well-documented solutions aligned to approved designs and statements of work.
- Independently lead smaller projects while collaborating with Project Managers and peers to manage dependencies and milestones as part of a project team.
- Produce first-pass designs and implementation approaches for smaller engagements; execute larger designs created by Senior Consultants or Architects with minimal guidance.
- Troubleshoot technologies within your scope, handle initial escalation from Junior Consultants, and escalate appropriately and timely per established SOPs.
- Create and maintain delivery artifacts including Design and Implementation plans, diagrams, validation evidence, as-builts, and handoff documentation.
- Communicate clearly and professionally with customers throughout delivery, setting expectations and addressing questions within scope.
- Provide day-to-day guidance to Junior Consultants and collaborate with peers to share knowledge and seek guidance.
- Follow delivery standards and established methodologies and SOPs while contributing feedback, lessons learned, and ideas to improve how we deliver services.
Requirements
- 2–4 years of hands-on experience in IT delivery roles such as consulting, professional services, manages services, internal IT teams, or systems administration. Consulting experience is preferred but not required for candidates with the right technical depth and mindset.
- Working knowledge of core infrastructure, networking, security, cloud, or data platforms within your practice area.
- Ability to follow SOPs, manage maintenance windows, coordinate tasks, and deliver consistent, high-quality outcomes.
- Strong written and verbal communication skills, with the ability to produce clear technical documentation and work effectively with customers, PMs, and peers.
- Structured approach to problem-solving and the judgment to escalate when appropriate.
- Curiosity, adaptability, and a strong interest in continuous learning and professional development.
- Relevant associate-level certifications are preferred, but an aptitude for learning technology and a commitment to ongoing professional development are essential.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT deliveryconsultingprofessional servicessystems administrationinfrastructurenetworkingsecuritycloud platformsdata platformstechnical documentation
Soft Skills
communicationproblem-solvingjudgmentcuriosityadaptabilitycontinuous learningcollaborationguidanceexpectation managementfeedback
Certifications
associate-level certifications