Aqueduct Technologies, Inc.

End User Support Engineer

Aqueduct Technologies, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Canton • Massachusetts • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

AndroidAzureiOSITSMMacOS

About the role

  • Provide strong technical support and customer service within the End User Support function, ensuring exceptional service and reliable technology solutions.
  • Serve as a core member of the team with a daily focus on resolving complex technical issues as well as developing and maintaining operational documentation.
  • Act as an escalation point for complex or persistent end-user issues across multiple environments.
  • Provide expert-level support for desktops, laptops, mobile devices, applications, and collaboration platforms.
  • Troubleshoot advanced issues involving identity, access, and security within Microsoft 365 and related ecosystems.
  • Maintain detailed and accurate ticket documentation and ensure timely communication with end users.
  • Manage and support modern endpoint deployments using Microsoft Intune (Windows, iOS, macOS, and Android).

Requirements

  • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 2 - 3+ years of experience providing end-user or desktop support preferably within an MSP environment.
  • Strong troubleshooting skills for Windows and macOS, Microsoft 365, and endpoint management tools.
  • Strong customer service mindset with excellent written and verbal communication skills.
  • Proven ability to manage multiple priorities effectively.
  • Experience with ITSM tools, remote management, and automation platforms.
  • Knowledge of Microsoft Intune (Endpoint Manager), Azure AD, Conditional Access, Autopilot, and BitLocker configuration and troubleshooting.
  • Proficiency in Windows 10/11 modern management, including hybrid-join and co-management scenarios
  • Experience with device compliance policies, configuration profiles, and reporting in Intune
  • Solid understanding of security, patching, and compliance best practices.
  • Certifications (Preferred): CompTIA A+, Network+, or Security+
  • Microsoft 365 Certified: Modern Desktop Administrator or equivalent
  • ITIL Foundation certification
Benefits
  • Health insurance
  • Professional development
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingMicrosoft 365Windows 10Windows 11macOSMicrosoft IntuneAzure ADConditional AccessAutopilotBitLocker
Soft Skills
customer servicewritten communicationverbal communicationtime managementproblem-solving
Certifications
CompTIA A+CompTIA Network+CompTIA Security+Microsoft 365 Certified: Modern Desktop AdministratorITIL Foundation