Customer Service Representative
Aquarion Water Company
full-time
Posted on:
Location Type: Hybrid
Location: Monroe • Connecticut • 🇺🇸 United States
Visit company websiteSalary
💰 $24 per hour
Job Level
Mid-LevelSenior
About the role
- Receive and respond (via phone, email and chat) to all types of customer inquiries
- Resolve customer inquiries or complaints to ensure first-call problem resolution and customer satisfaction
- Navigate and properly account for all customer contacts in the SAP system
- Verify and process changes of addresses, property transfers, foreclosures and bankruptcies
- Handle at least 50-100 calls per day in a reactive environment
- Compose letters and emails using Outlook, Word and chat
- Perform various other duties as required
Requirements
- A minimum of five (5) years experience in a call center environment is required
- Prior use of SAP is highly desired
- Bi-lingual a plus
- Excellent customer relations, organizational, verbal and written communications skills
- Above average problem solving skills
- Strong math skills required to resolve billing-related matters
- Self-starter with strong organizational skills
- High school diploma is required. An associate's or bachelor's degree is preferred, but not required.
Benefits
- This role is a full-time, benefit-eligible role
- Eligible for hybrid schedule after three months of successful employment & full training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SAPbilling resolutiondata entrycustomer inquiry resolutionaddress verificationproperty transfer processingforeclosure processingbankruptcy processingletter compositionemail composition
Soft skills
customer relationsorganizational skillsverbal communicationwritten communicationproblem solvingself-startermath skills