Aquarion Water Company

Operations

• Run monthly operating and financial data reports for annual operating budget.
• Summarise variance reports, evaluate variances and update spreadsheets for all divisional supervisors within the Supply Operations department as well as the Director, Supply Operations.
• Publish and distribute departmental reports to internal and external customers in a timely manner.
• Assign WBS Element numbers (capital projects) for Supply Operations Staff.
• Track and Analyze Capital Projects on a monthly basis prepare reports for Director of Supply Operations.
• Create Chemical and Electrical Requisitions in SAP after bids are accepted on a yearly basis.
• Monitor Chemical inventory and assist in monthly reconciliation with SAP inventory.
• Assist Manager of Support Programs in preparing and reviewing weekly reports on electrical, oil and natural gas use
• Review and process invoices (50-75 per week) in an efficient and accurate manner as well as respond to vendor inquiries.
• Monitor Time Administrators to ensure accuracy in the time approval process for all exempt and non-exempt Supply Operations employees.
• Approve and review time-sheets for VP’s direct reports.
• Support the Department in SAP training initiatives and assist in company-wide SAP related projects.
• Perform other administrative support services for the department, including SAP data entry, requisitioning, and scheduling business meetings.
• Work with staff related on-boarding and departure process by following the on-boarding process defined by HR and the Department.

Coordinator, Supply Operations

Engineer

• The Associate Engineer reports directly to the Manager, Utility Programs.
• The Associate Engineer (Distribution) is responsible for leadership and/or support roles in all water utility pipeline project delivery including planning, project sanctioning, design bidding, construction oversight for individual projects related to water main replacement, rehabilitation, relocation and/or extension, and local and state permitting.
• The Associate Engineer (Distribution) is responsible for Utility Program projects for AWC-CT, MA, NH.
• The Associate Engineer (Distribution) also provides planning and project management support to other pipeline construction related projects performed in the Engineering & Planning Department (E&P).

Associate Engineer

Support Engineer

• Providing prompt, accurate, and professional technical support via phone, email, chat or in-person, serves as the primary point of contact for all user-related technical issues, including hardware and software problems, network connectivity, and system errors.
• Leads the user provisioning tasks including IT Orientation training.
• Documents user issues, resolutions and troubleshooting steps in a comprehensive and organized manner, ensuring accurate and relevant information for future use.
• Substantial demonstrable knowledge of technical domains which will include some of the following: Windows 10 and Windows 11 maintenance, deployment and updates
• Active Directory- including GPOs and Remote Support Control tools
• Office 365 applications and administration (hybrid/cloud)
• ITSM application (Cherwell) for system of record/knowledge sharing
• PC hardware - desktops, laptops, toughbooks, iPads and Conference Room audio/video setups
• Imaging laptops and profiling devices and hands on expertise of DNS, DHCP, TCP/IP
• Android/iPhone smartphone configuration, security and support.
• Participate in the testing, training, and assist with the delivery of technology projects, service owners and/or consultants.
• Research and participate in the development of system requirements, and evaluation and selection of hardware.
• Assist with the set up of pre-production environments for testing (unit, system, integration, performance, user acceptance), coordinate testing schedules, and make recommendations to improve effectiveness, efficiency, and overall performance satisfaction for the end user.
• Prepare routine end user and support staff instructions and assist in the development of training and orientation materials.
• Coordinate training with business or 3rd party including identifying/creating cost estimates and presenting costs, time-scheduling, resource requirements, risk considerations.
• Coordinate deployment schedules, develop communication plans and provide metrics from surveys and incidents to measure deployments success to Project Management team, Service Owner and Support team.

End User Support Analyst

Manager

• Responsible for leadership, management, and/or support roles in all aspects of water main planning, design and execution for the water systems
• Work with Engineering and Planning team to develop 5-year and 1-year plans for projects assigned
• Schedule and run monthly coordination meetings with Utility Operations Staff
• Provide technical and/or operational assistance
• Manage and direct activities relating to external affairs for various waterworks construction activities
• Coordinate interactions with external entities to ensure timely, efficient project execution
• Develop and implement integrated policies and procedures to comply with regulations and improve project efficiency
• Plan, develop and implement goals and objectives for target achievements
• Modify and/or develop project specifications and prioritize projects based on information collected
• Responsible for planning, managing and reporting on WICA program in coordination with Rates and Regulations
• Develop plan for infrastructure improvements and review system expansion and replacement plans.