Billing Operations Supervisor
Aquarion Water Company
full-time
Posted on:
Location Type: Hybrid
Location: Monroe • Connecticut • 🇺🇸 United States
Visit company websiteSalary
💰 $80,400 - $95,500 per year
Job Level
Mid-LevelSenior
About the role
- Provide day-to-day supervision, guidance, and support to Billing Department to ensure accurate and timely billing operations
- Participate actively in the recruiting and hiring process, including interviewing and selecting qualified candidates
- Oversee the onboarding and training of new employees to ensure they understand department processes, systems, and processes, systems, and performance expectations
- Mentor and coach team members to foster professional growth, skill development and continuous improvement
- Conduct regular performance evaluations, provide constructive feedback, and implement development plans as needed
- Promote a positive, collaborative, and customer focused work environment aligned with organizational goals and values
- Ensure team members comply with company policies, procedures, and regulatory requirements related to billing and customer data
- Monitor daily performance, keeping them informed, and act as needed to align KPI’s
- Ensure timely and accurate billing of 250,000+ water, fire and wastewater accounts
- Manage meter reading and billing exceptions reports (i.e. Implausibles, Billing Outsorts, Invoicing Outsorts and EL31)
- Establish and maintain work standards for quality and quantity of work with an emphasis on billing accuracy
- Create and deliver various reports including daily and weekly productivity report
- Assign or handle customer escalations when customers request supervisory review
- Work closely with Customer Advocate on non-compliant accounts
- Conduct weekly reviews of large account consumptions scheduled for billing to verify accuracy
- Work collaboratively with various departments to support and maintain the Large Meter Program
- Manage vacation calendar and approve timesheets
- Maintain familiarity and compliance with applicable DPUC regulations, state and local statutes and Company regulations and policy
- Identify and implement opportunities for improving billing processes
- Other duties as assigned
Requirements
- A minimum of five (5) years of billing experience in a leadership role
- Excellent interpersonal communications skills, both oral and written
- Excellent knowledge of personal computer operations; Microsoft Office (Word, Excel)
- Proficient in SAP
- Thorough understanding customer accounts receivable, billing processes, meter to cash processes
- Independent decision making frequently required
- Proven experience as a supervisor or in a similar management role
- Experience overseeing daily operations, workflow, and productivity for a team
Benefits
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billing operationscustomer accounts receivablebilling processesmeter to cash processesperformance evaluationsreport creationKPI monitoringprocess improvementteam managementonboarding and training
Soft skills
interpersonal communicationmentoringcoachingconstructive feedbackcollaborationcustomer focusindependent decision makingprofessional growthorganizational skillssupervisory skills