Recovery Administration Specialist

Aqua Finance, Inc.

Recovery Administration Specialist handling clerical duties for delinquent consumer loans. Supporting collection efforts while working in a hybrid role based in Wausau, WI.

Posted 5/15/2026full-timeWausau • Wisconsin • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Complete clerical duties for accounts, including answering phones, making phone calls, entering data, filling in forms, and keeping/updating records/spreadsheets
Successfully negotiate with consumers or authorized third parties for payment in full, settlement, or monthly payments on accounts
Provide support in skip-tracing accounts when necessary
Manage third party placements and communicate with third party vendors regarding those placements

Requirements

What you’ll need

High School Diploma or GED equivalent required
2 years Customer Service and/or Administrative or Clerical experience required
6 months of collection experience preferred
6 months of administrative or clerical experience required
Financial industry experience preferred
Bilingual (English and Spanish) candidates preferred
Attention to detail and accuracy required
Excellent verbal and written communication skills required
Proficient in the utilization of Microsoft Office Suite
Ability to thrive in a fast-paced work environment

Benefits

Comp & perks

Hybrid role, with a combination of onsite work in Wausau, WI and remote work from home
Standard schedule is Monday through Friday, 8:00 a.m. – 4:30 p.m.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryrecord keepingnegotiationskip tracingcollections

Soft Skills

attention to detailaccuracyverbal communicationwritten communicationcustomer service

Certifications

High School DiplomaGED