Product Manager – Customer Lifecycle, Automation
Aqua Finance, Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Own the end-to-end customer lifecycle strategy, including onboarding, authentication, multi-channel communications (email, SMS, phone, letters), and payment experiences
- Lead discovery, roadmap planning, and prioritization of lifecycle initiatives that drive customer retention, engagement, and satisfaction
- Define, manage, and scale AI-driven automation capabilities such as chatbots, intelligent virtual assistants (IVA), agent assist tools, document automation, and intelligent workflow solutions
- Partner cross-functionally with Product, Operations, Engineering, Compliance, and CX to align priorities, ROI, and measurable business outcomes
- Translate business and customer needs into clear product requirements and collaborate closely with engineering and design to deliver high-quality, customer-facing experiences
- Monitor performance metrics, customer feedback, and sentiment to identify insights and opportunities for continuous lifecycle improvement
- Drive change management, process optimization, and automation adoption across teams to improve scalability, efficiency, and operational effectiveness
Requirements
- Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related field, or commensurate work experience required
- 7 years in product management, product operations, customer lifecycle management, or digital experience roles
- Demonstrated experience owning end-to-end customer journeys, including onboarding, communications, self-service, or payment experiences
- Hands-on experience defining and delivering automation or AI-enabled solutions, such as chatbots, IVAs, workflow automation, or agent assist tools
- Proven ability to lead discovery, roadmap planning, and prioritization in a cross-functional environment
- Experience translating business and customer needs into clear product requirements and working closely with engineering and design teams
- Strong track record of using data, customer feedback, and performance metrics to drive product decisions and continuous improvement
- Experience partnering with or supporting Operations, CX, Compliance, or regulated environments (financial services experience a plus)
Benefits
- Flexible and consumer-friendly financing programs
- Individual care and support from the company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer lifecycle managementautomation solutionsAI-driven automationchatbotsintelligent virtual assistantsdocument automationworkflow automationproduct managementdata analysisperformance metrics
Soft Skills
leadershipcross-functional collaborationcommunicationchange managementprocess optimizationcustomer engagementcustomer satisfactionstrategic planningproblem-solvingcontinuous improvement