Product Manager, Loan Servicing
Aqua Finance, Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Own the end-to-end strategy and roadmap for the loan servicing platform, aligning capabilities with business goals across all operational domains.
- Serve as the primary liaison among key stakeholders, including Operations, IT, Compliance, Finance, and vendor partners, to ensure timely delivery of enhancements and adherence to regulatory standards.
- Define business requirements and manage platform priorities, backlog, and release schedules based on business value, risk, and technical feasibility.
- Lead requirements gathering and translate business needs into clear functional specifications for system enhancements.
- Oversee integration strategy with core systems, ensuring data quality, consistency, and governance.
- Develop and maintain standardized processes for configuration, testing, and deployment of platform changes.
- Monitor system performance, identify optimization opportunities, and implement automation to reduce manual effort and improve efficiency.
- Manage vendor relationships, including issue escalation, roadmap alignment, performance management, and cost negotiations.
- Ensure regulatory compliance through strong platform governance, controls, and audit readiness.
- Provide executive-level reporting and updates on platform performance, enhancement ROI, and operational impact.
Requirements
- Bachelor’s degree in Business, Information Systems, or a related field, or equivalent combination of education and experience.
- 7 years of experience managing enterprise platforms or complex systems.
- Deep understanding of loan servicing platforms and associated operational processes.
- Proven ability to lead cross-functional initiatives and manage complex, multi-year system roadmaps.
- Strong knowledge of regulatory requirements, compliance frameworks, and risk management practices.
- Demonstrated expertise in system integrations, data governance, and process automation.
- Exceptional communication, collaboration, and stakeholder management skills.
- Experience with agile delivery methodologies and backlog management tools.
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
- Experience managing vendor relationships, including contract negotiation and performance management.
Benefits
- flexible and consumer-friendly financing programs
- values that are deeply rooted in a midwestern culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
loan servicing platformssystem integrationsdata governanceprocess automationagile delivery methodologiesbacklog managementbusiness requirements gatheringfunctional specificationsregulatory compliancerisk management
Soft Skills
communicationcollaborationstakeholder managementanalytical skillsproblem-solvingleadershipvendor managementexecutive reportingperformance managementnegotiation
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Information Systems