Full Time Opportunities
SRI
Skip & Loss Prevention Specialist
Aqua Finance, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Investigating and preventing financial losses within the company
- Skip tracing and target calling campaigns
- Receiving inbound collections & 2nd voice calls
- Monitoring email inboxes and updating accounts or responding to customers as appropriate
- Making outbound dials from calling queues to resolve customer accounts
- Spotting trends on first payment defaults and reporting information to the Resolution Team
- Assisting in answering appropriate overflow ring group calls
Requirements
- High School Diploma or GED equivalent required
- 2 years of customer service experience required
- Financial industry experience preferred
- Bilingual (English and Spanish) candidates beneficial
- Attention to detail and accuracy required
- Excellent verbal and written communication skills required
- Proficient in the utilization of Microsoft Office Suite
Benefits
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceskip tracingcollectionsaccount managementtrend analysisfinancial loss prevention
Soft skills
attention to detailaccuracyverbal communicationwritten communication
Certifications
High School DiplomaGED
