Aqua Expeditions

Sales & Reservations Executive

Aqua Expeditions

contract

Posted on:

Location Type: Hybrid

Location: San Isidro • Peru

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About the role

  • Manage direct and trade inbound booking inquiries from website, email, phone, social media, referral, press, and live chat platform
  • Determine clients' needs and wishes and suggest suitable cruise options
  • Supply customers with pertinent information and useful travel materials to influence decision making
  • Provide customers with timely, high-quality, and personalized service
  • Resolve customer concerns with the goal of converting inquiries to bookings
  • Reach and exceed revenue targets
  • Conduct personalized outreach to past direct customers to promote new destinations
  • Cross-sell or up-sell when appropriate
  • Handle unforeseen problems and complaints and determine eligibility for rebooking and refund requests
  • Listen and document feedback from customers and suggest improvements in sales, marketing and operations processes whenever appropriate
  • Confirm reservations and manage the entire booking process from lead inquiry to post-travel follow up
  • Track and collect payments
  • Follow-up on pre-and-post travel needs and special requests
  • Ensure proper and timely collection of customers’ personal information and special requests
  • Maintain and own the direct customer database, while effectively managing content in CRM with an eye for detail
  • Liaise with operations to relay customer requests
  • Review customer feedback from operations and comment cards
  • Booking of press trips in coordination with marketing and PR team when it relates to the Blu and the Mekong
  • Manage direct charter requests
  • Track promotions and proactively promote to direct customers
  • Liaise with accounting team when necessary

Requirements

  • Undergraduate Degree with a preference for education in Hospitality, Travel, Tourism, Business, or other relevant fields
  • Ideal candidates have previous experience working in a luxury travel agency or tour operator as a travel or hospitality consultant or travel advisor
  • Tech savvy, with an ability to learn new computer systems quickly and effectively
  • Sound knowledge of domestic and international travel trends
  • An informed understanding of the North American consumer and traveler
  • Personal travel experience a plus
  • Native English speaking or fluent in English is a must
  • Multilingualism is a plus
  • Service oriented with highly personalized people skills
  • Ability to interact, communicate and negotiate effectively with an international clientele
  • Planning, organization, and prioritization skills
  • Professional and articulate verbal and written interpersonal skills
  • Strong problem-solving skills and ability to handle stressful situations and deadline pressures calmly and professionally
Benefits
  • paid holidays
  • paid vacation days
  • travel benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM managementbooking process managementpayment trackingcustomer database managementtravel trend analysisluxury travel consultingproblem resolutionsales and marketing process improvementmultilingual communicationpersonalized service delivery
Soft Skills
customer service orientationinterpersonal skillscommunication skillsnegotiation skillsplanning skillsorganizational skillsprioritization skillsproblem-solving skillsstress managementattention to detail
Certifications
Undergraduate Degree in HospitalityUndergraduate Degree in TravelUndergraduate Degree in TourismUndergraduate Degree in Business