Aqovia

IT Manager

Aqovia

full-time

Posted on:

Location Type: Hybrid

Location: Lahore • Pakistan

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About the role

  • Embark on a journey with Aqovia.
  • Manage IT operations, resources, and support for a team of up to 80 people working in a hybrid structure.
  • Hardware ordering and procurement: Assess hardware needs, manage vendor relationships, monitor IT equipment budget.
  • Configuration and Provisioning: Install operating systems, set up user accounts, ensure compliance with IT policies.
  • Servicing, Repairs & Troubleshooting: Diagnose and resolve issues, maintain systems, provide hands-on support.
  • Logistics Management: Coordinate delivery/setup for new hires, manage return of equipment for departing employees.
  • Help Desk and User Support: Set up ticketing system, deliver excellent service to users.
  • Asset and Licence Management: Maintain inventory, track device lifecycles and licenses.
  • Documentation and Compliance: Prepare/update policy documentation, ensure compliance with data protection laws.

Requirements

  • A degree in Computer Science, IT, or a related field or equivalent practical experience.
  • Strong knowledge of Google Workspace, Microsoft Office 365 and common collaboration tools.
  • Experience setting up and managing ticketing systems.
  • Excellent troubleshooting and multitasking skills.
  • Strong business communication and interpersonal skills.
  • Proven experience in IT support, procurement, and licence management.
  • A customer-service-oriented mindset with a proactive approach to resolving issues.
  • Good understanding of networking, security, and device management principles.
Benefits
  • Competitive benefits package: including healthcare, paid for gym membership, pension scheme, perkbox and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT operations managementhardware procurementoperating system installationuser account setuptroubleshootingticketing system managementasset managementlicence managementnetworking principlessecurity principles
Soft Skills
troubleshooting skillsmultitasking skillsbusiness communicationinterpersonal skillscustomer service orientationproactive problem solving