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Director – Professional Services
Aptys SolutionsDirector overseeing implementations and client success in payment processing at Aptys. Leading a team to deliver high-quality client experiences and improve processes.
About the role
Key responsibilities & impact- Oversee the setup, configuration, implementation, testing, and training for all products and services
- Report to the EVP of Operations and manage the Professional Services team
- Develop project plans, implement, and continuously improve the Professional Services processes and procedures
- Provide direction and vision for the Professional Services Team and related activities
- Cultivate cross-functional relationships to ensure the relevance of our projects, products, and communication of the value of our services to customers
- Manage the expenses of the Professional Services Department, identify and drive new opportunities to improve stickiness and loyalty to our products and services.
Requirements
What you’ll need- At least ten years of Payments and Technical Support, Setup, Implementation, and Project Management
- At least three years of managing all aspects of a services business, including Project Management
- Undergraduate degree in a technical or business field or related field or equivalent work experience
- Experience in payment systems implementation, setup, configuration, testing, and training
- Experience providing cross-functional leadership.
- Experience leading initiatives to design or redesign existing professional services offerings with a successful execution.
Benefits
Comp & perks- Excellent work-life balance
- Generous PTO and holiday schedule
- Health, vision, and dental insurance
- 401K with company match
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PaymentsTechnical SupportSetupImplementationProject ManagementConfigurationTestingTrainingProfessional Services processesServices business management
Soft Skills
LeadershipCross-functional collaborationCommunicationVision developmentRelationship cultivationExpense managementOpportunity identificationProcess improvementTeam managementCustomer value communication