Customer Quality Engineer

Aptiv

Customer Quality Engineer at Aptiv overseeing quality requirements and enhancing customer satisfaction through technical solutions. Engage with global teams to ensure high-quality standards across product lines.

Posted 7/17/2026full-timeLisbon • 🇵🇹 PortugalJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management and quality assurance within the automotive industry, ensuring adherence to IATF 16949 standards and driving continuous improvement initiatives. Proficient in analyzing customer scorecards and implementing corrective actions to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

IATF 16949 StandardsCustomer Quality ActivitiesProject Management Skills6Sigma KnowledgeAutomotive Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality ProcessData AnalysisStatistical SoftwareProblem SolvingProject Management

Soft Skills

Organizational SkillsTeamworkCreativityCritical ThinkingAdaptability

Tools & Technologies

MS OfficeExcelPower BIMiniTabSharePoint

Industry Keywords

Automotive IndustryCustomer ServiceContinuous ImprovementQuality AssuranceCustomer Relationship Management

About the role

Key responsibilities & impact

Demonstrate a customer centric mindset to better understand customer needs and deliver customized services that strengthen trust, satisfaction, and continuous improvement
Act as the communication bridge between internal functions and the customer to ensure clear, efficient, and aligned information flow between Customer and APTIV
Ensure that Customer and APTIV requirements, quality targets, and expectations are understood and fulfilled across all product lines
Serve as the Customer Representative in accordance with IATF 16949 standards
Act as the Yazaki Global Quality representative, ensuring adherence to global quality processes and expectations
Support the Customer Quality activities across EMEA, with a focus on North Africa operations
Understand and analyse customer scorecards, communicate results internally, and help drive actions to maintain or recover performance
Recommend corrective actions at plant level and escalate issues when actions are not properly implemented
Identify and understand customer specific requirements and ensure they are clearly communicated within the Aptiv organization
Maintain a strong customer relationship through regular presence at customer sites
Act as the first escalation level for customer issues and support the management of escalations
Support preparation and follow up of management reviews with the customer
Monitor complaint resolution (initial response, 3D, 8D…) to ensure timely and high quality responses and promote continuous improvement
Capture and share lessons learned across all plants to prevent recurrence of issues
Support and coordinate teams during critical customer activities (pilots, startups)
Follow up systemic improvement plans and verify the effectiveness of corrective actions
Participate in customer audits and support plants in maintaining required documentation (e.g., SharePoint)
Identify internal weaknesses, suggest improvement opportunities, and support the implementation of improvement initiatives

Requirements

What you’ll need

Bac+5 or equivalent in scientific or technical specialty, or proven experience in the field of quality in the automotive or plastics industry
Quality, Engineering or similar technical degree
Organizational Skills
Management Skills and Teamwork
Project Management Skills & Customer Service Communication skills
MS Office ; Excel , Power BI & Statistics software : MiniTab
Creativity and Critical Thinking
Adaptability & Consistency
Problem Solving Skills & 6Sigma knowledge
Knowledge of the language and culture in use at the respective customers
Experience on Automotive Industry more than 2 years ( Quality process , Customer or quality data analyst)

Benefits

Comp & perks

Professional development opportunities
Health insurance
Paid time off