Senior Account Manager
Aptitude Software
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Own and deliver against annual revenue targets (renewals + expansion) across your client portfolio.
- Independently negotiate and close renewals and expansions, including multi-year and enterprise-wide contracts.
- Drive upsell and cross-sell across the full solution suite, identifying whitespace opportunities and expanding into parent companies, subsidiaries, and sister organisations.
- Lead C-suite level engagements, delivering compelling ROI-focused QBRs and positioning Aptitude as a growth partner.
- Build and execute strategic account expansion plans that directly tie product adoption to commercial outcomes.
- Accurately forecast pipeline and deliver ≥90% forecasting accuracy on renewals and expansions.
Requirements
- 10+ years’ experience in enterprise SaaS Customer Success or Account Management roles.
- Proven track record of closing renewals and expansions independently - not reliant on Sales.
- Demonstrable success in expanding accounts into parent/sister companies and new business units.
- Consistent history of achieving or exceeding commercial targets (renewals, upsells, multi-year expansions).
- Exceptional executive presence and confidence influencing C-level stakeholders.
- Deep commercial acumen with the ability to link product adoption directly to business outcomes and ROI.
Benefits
- 401(k) retirement plan with matching
- Competitive vacation and paid time off
- Healthcare benefits – medical insurance, dental insurance and vision plans
- Pre-tax saving accounts
- Life and Disability Insurance
- ShareSave scheme (ability to purchase company shares on preferential terms)
- Flexible working conditions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
enterprise SaaSaccount managementrenewalsexpansionsupsellcross-sellforecastingQBRscommercial targetsproduct adoption
Soft skills
negotiationexecutive presenceinfluencingstrategic planningcommunicationconfidencerelationship buildingcommercial acumenindependenceproblem-solving