Support Services Specialist

ApTask

Remote Support Services Specialist assisting customers and internal teams for a service organization. Resolving routine issues, documenting requests, and coordinating escalations through phone, email, chat, and support channels.

Posted 8/11/2026full-timeRemote • Kentucky • 🇺🇸 United StatesMid-LevelSenior💰 $29 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and attention to detail. Proficient in using CRM and ticketing systems to manage customer inquiries and ensure timely resolutions.

Highest-signal resume keywords

Customer Service ExperienceStrong Written And Verbal Communication SkillsCRM And Ticketing Systems ProficiencyProblem-Solving And Troubleshooting AbilitiesAttention To Detail And Organization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTechnical SupportOperationsAdministrationTroubleshootingEscalation ManagementCase ManagementFollow-ThroughMulti-Priority ManagementConfidentiality Standards

Soft Skills

Professional CommunicationCollaborationIndependenceAttention To DetailAccountability

Tools & Technologies

CRM SoftwareHelp Desk SystemsTicketing SystemsBusiness SoftwareCommunication Tools

Industry Keywords

Customer InquiriesService ProcessesSupport RequestsVirtual MeetingsRemote Work Experience

About the role

Key responsibilities & impact

Respond to customer inquiries through approved phone, email, chat, or support channels
Provide accurate information regarding services, processes, and routine support requests
Troubleshoot routine issues and resolve requests using established procedures
Escalate complex issues to the appropriate team or supervisor when necessary
Document customer interactions, requests, resolutions, and follow-up activities accurately
Monitor assigned requests and ensure appropriate follow-through through resolution
Communicate professionally and courteously with customers, colleagues, and business partners
Coordinate with internal departments to resolve customer and service-related issues
Maintain confidentiality and follow company security, privacy, and operational procedures
Participate in training, team meetings, quality initiatives, and process improvements
Identify recurring issues and communicate opportunities to improve customer service
Complete other reasonable support and administrative duties as assigned
Maintain reliable connectivity during scheduled working hours
Communicate promptly with the team and attend required virtual meetings and training

Requirements

What you’ll need

High school diploma or equivalent
Previous experience in customer service, client support, technical support, operations, administration, or a related field
Strong written and verbal communication skills
Excellent organization, attention to detail, and follow-through
Ability to manage multiple priorities while maintaining accuracy
Comfortable learning and using CRM, ticketing, communication, and business software
Ability to work independently while remaining accountable and collaborative
Reliable internet connection and an appropriate remote work environment
Previous remote work experience preferred
Experience with CRM, help desk, ticketing, or case management systems preferred
Experience handling escalations or coordinating cross-functional resolutions preferred
Strong problem-solving and troubleshooting abilities preferred
Reliable connectivity during scheduled working hours
Prompt team communication and attendance at required virtual meetings and training
Appropriate standards for confidentiality, information security, and professional conduct

Benefits

Comp & perks

Competitive compensation
Paid time off and company holidays
Medical, dental, and vision benefits
Retirement savings options
Employee wellness and assistance resources
Company equipment or equipment support, where applicable
Professional development and training
Structured onboarding and ongoing training
Career growth and advancement opportunities