Customer Success Manager

Apryse

Customer Success Manager focusing on relationship management and customer satisfaction at Apryse. The role requires a proactive approach to customer challenges and collaboration with internal teams.

Posted 7/28/2026full-timeRemote • Connecticut, Florida, Massachusetts, New Hampshire, North Carolina, Pennsylvania, Tennessee, Texas, Virginia • 🇺🇸 United StatesJunior💰 $65,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer management capabilities, with a focus on building relationships, problem-solving, and process improvement. Proficient in data management and reporting, with a technical aptitude for continuous learning.

Highest-signal resume keywords

Customer Success ManagementStrong Communication SkillsData ManagementProcess ImprovementFluency in Spanish and/or Portuguese

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ManagementData HygieneReportingNegotiation SkillsProblem-SolvingTechnical AptitudeAccount ManagementRenewals ExperienceUpsells ExperienceProcess Improvement

Soft Skills

Detail-OrientedAccountabilityCollaborationInfluencing SkillsIndependent Work

Tools & Technologies

ExcelGoogle SheetsData ToolsReporting Platforms

Industry Keywords

Customer SuccessAccount ManagementCross-Functional CollaborationCustomer-Facing RolesFast-Paced Environments

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Manage a portfolio of customers and ensure a consistent, high-quality experience.
Build strong relationships and act as a trusted point of contact.
Identify risks early and take proactive steps to address them.
Partner cross-functionally and collaborate effectively to drive outcomes.
Navigate customer conversations, balancing company priorities with customer needs.
Maintain accurate data, reporting, and internal documentation.
Take ownership of internal tools and workflows tied to customer management.
Contribute to process improvements and team efficiency.

Requirements

What you’ll need

Minimum 1-2 years of experience, bonus for Customer Success /Account Management experience.
Organization and accountability (detail-oriented, fierce data hygiene, tracking, etc.).
Proven work experience as a Customer Success Manager or similar role preferred.
Strong communication skills (clear, concise, and professional).
Proven ability to collaborate across teams and build alignment.
Strong negotiation and influencing skills with customers and internal stakeholders.
Problem-solving mindset with the ability to think critically.
Ability to work independently while knowing when to involve others.
Technical aptitude (has baseline technical knowledge and the attitude and desire to continuously learn in a technical environment).
Management, renewals or upsells experience would be a plus.
Excel/Google Sheets experience.
Experience with data tools or reporting platforms.
Exposure to customer-facing roles in fast-paced environments.
Experience working cross-functionally with different teams.
Process improvement or operational experience.
Fluency in Spanish and/or Portuguese.

Benefits

Comp & perks

Comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
Annual recurring WFH allowance for you to purchase items you need for your home office.
Ongoing support for learning development so you can master your craft.
Work with the hardware you're most comfortable with (Windows or Mac).
Excellent work-life balance with a flexible remote work environment.
Great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
Diverse and inclusive workplace where we all learn from each other.