April Housing

Business Analyst

• This position assists in coordination and oversight of complex, high-exposure claims, account management, and litigation across designated lines of coverage (e.g., general liability, umbrella excess, and other related commercial real estate exposures).
• This role serves as a coordinator between internal stakeholders, third-party administrators (TPAs), insurers, brokers, outside counsel, and vendors to ensure timely, cost-effective resolution; accurate reserving; regulatory compliance; and strong documentation throughout the claim lifecycle and insurance procurement process.
• Identify, evaluate, and manage litigated and pre-litigation claims, including disputed liability and/or coverage matters, from notice through resolution.
• Assist in risk placement and insurance procurement underwriting and account management not limited but to include building of SOV, collecting underwriting COPE, billing/invoices, etc.
• Develop and document litigation and resolution strategies (investigation plans, motion/pleading strategy, negotiation posture, and trial/settlement evaluations).
• Assist in collection of documents, records, emails, and other materials to assist with response to subpoenas, liens, subrogation, property damage and pre-litigation claims.
• Coordinate and participate in case planning discussions and roundtables with internal teams, TPAs, and defense/coverage counsel.
• Assist with the factual development and analysis of cases, including talking with the relevant business people, gathering and reviewing documents, and creating timelines.
• Coordinating information between outside counsel and internal and portfolio company stakeholders.
• Maintain and monitor claim diaries, calendars, and critical deadlines; issue and manage litigation hold communications in accordance with policy.
• Identify brand and reputational risks, and escalate pursuant to escalation protocols.
• Identifying settlement opportunities using data and file reviews; escalate significant issues promptly to leadership.
• Oversee TPAs and vendors to ensure quality handling, timely reporting, file documentation, and compliance with applicable regulations and internal standards.
• Evaluate counsel performance and expert retention, manage retention spend, and enforce cost controls on legal expenses and vendor invoices.
• Monitor reserves and retention expenses; review and approve reserve and settlement requests within delegated authority, recommend authority increases when needed.
• Prepare and present large-loss/high-exposure reports and monitor RMIS dashboards for internal and external partners, communicate trends, drivers, and mitigation actions.
• Maintain complete, accurate claim files, correspondence, and notes in the applicable claims system and collaboration tools (i.e., SharePoint & Origami) to support audits and litigation.
• Assist with creation of Process Maps and Playbooks.
• Partner with Legal, Risk Management, Operations, Asset Management and business leaders to evaluate adverse events, reduce claim frequency/severity, and improve outcomes.
• Provide guidance to internal teams regarding claim trends and preventive actions.

Risk Management Analyst