Insurance Operations Lead

APRIL Asia

Leading insurance operations in China for APRIL International, managing underwriting, claims, and customer service functions. Ensuring compliance and operational excellence in a hybrid role based in Shanghai.

Posted 5/8/2026full-timePudong • 🇨🇳 ChinaSeniorWebsite

About the role

Key responsibilities & impact

Responsible for the end-to-end delivery of insurance operations in China, covering Underwriting, Policy Management, Claims Handling, and Customer Service
Perform and oversee underwriting activities in line with delegated authority and regional underwriting guidelines
Manage the full policy lifecycle: onboarding, issuance, endorsements, renewals, and cancellations
Manage day-to-day claims handling, from first notification to settlement
Act as senior point of contact for key corporate and individual clients
Ensure compliance with local regulatory, insurer, and internal governance requirements
Identify and implement process simplifications and efficiency improvements

Requirements

What you’ll need

Solid experience across multiple insurance functions (underwriting, policy admin, claims, or operations)
Prior exposure to health insurance / IPMI / employee benefits strongly preferred
Strong understanding of insurance policy structures and claims adjudication
Ability to operate hands-on, independently, and with limited local support
High attention to detail and strong ownership mindset
Comfortable interfacing with insurers, brokers, providers, and internal stakeholders

Benefits

Comp & perks

Hybrid work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

underwritingpolicy managementclaims handlingcustomer servicepolicy lifecycle managementclaims adjudicationprocess simplificationefficiency improvements

Soft Skills

attention to detailownership mindsetindependenceinterpersonal communication