Tax Services Manager – Temporary

april april

Tax Services Manager overseeing a remote team delivering tax services for financial partners. Managing KPIs and team performance in a fast-paced, high-growth startup environment.

Posted 7/13/2026contractRemote • 🇺🇸 United StatesMid-LevelSenior💰 $55 - $60 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing remote teams, driving performance to meet KPI targets, and fostering a supportive team culture. Possesses a solid understanding of tax preparation processes and the ability to collaborate cross-functionally to enhance product and service delivery.

Highest-signal resume keywords

Team LeadershipKPI ManagementTax Preparation ExperienceCross-Functional CollaborationCustomer Satisfaction Focus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Tax PreparationCapacity ManagementProductivity AnalysisWorkflow DevelopmentPerformance Metrics

Soft Skills

Supportive Culture BuildingSelf-Starter MindsetAdaptability to ChangeCustomer Advocacy

Certifications & Qualifications

EA CredentialCPA Credential

Industry Keywords

High-Net-Worth ClientsSmall Business ClientsRemote Team ManagementService Level AgreementsCustomer Escalations

About the role

Key responsibilities & impact

Lead a remote team of Tax Experts delivering high-quality tax preparation and video consultations to customers of april's partners, including high-net-worth and small business clients.
Oversee daily tax practice operations, including capacity management, productivity, funnel performance, customer escalations and adherence to SLAs
Drive team performance to consistently meet or exceed KPI targets for customer satisfaction, service quality, and productivity
Build a productive, high-energy, and supportive team culture that aligns with april’s values
Develop systems and workflows to drive consistency, compliance, and efficiency
Act as the voice of the customer—surfacing pain points, team insights, and opportunities for improvement to product, engineering, and operations teams
Collaborate cross-functionally to test, launch and improve products, services, and expert tools

Requirements

What you’ll need

5+ years of experience managing customer-facing or operations teams in a fast-paced, high-volume environment, preferably in a remote setting
Active EA or CPA credential and tax preparation experience are a plus, but not required
Proven ability to lead high-performing teams and foster a supportive culture while achieving KPI targets for productivity, efficiency, throughput, and customer satisfaction
Strong technical aptitude; able to identify, assess, and clearly explain product issues to the engineering team for resolution
Willing to work outside of standard business hours, including evenings and weekends, as needed during our peak season from January through April
A self-starter mindset—comfortable with change, learning by doing, and excited to help shape the future of the tax industry.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account april april Website LinkedIn All Job Openings 1 - 10 employees 📱 Media Media april april is a contemporary art gallery and exhibition space in Pittsburgh that represents artists, stages exhibitions, issues publications, and participates in art fairs. The venue lists exhibitions, publications, artists and fair participation and is located at 409 South Trenton Avenue, Pittsburgh, Pennsylvania; the listing notes it is currently closed for installation. Tax Services Manager – Temporary Job not on LinkedIn 🔥 1 hour ago 🇺🇸 United States – Remote 💵 $55 - $60 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💰 Tax Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead a remote team of Tax Experts delivering high-quality tax preparation and video consultations to customers of april's partners, including high-net-worth and small business clients.
Oversee daily tax practice operations, including capacity management, productivity, funnel performance, customer escalations and adherence to SLAs
Drive team performance to consistently meet or exceed KPI targets for customer satisfaction, service quality, and productivity
Build a productive, high-energy, and supportive team culture that aligns with april’s values
Develop systems and workflows to drive consistency, compliance, and efficiency
Act as the voice of the customer—surfacing pain points, team insights, and opportunities for improvement to product, engineering, and operations teams
Collaborate cross-functionally to test, launch and improve products, services, and expert tools 🎯 Requirements
5+ years of experience managing customer-facing or operations teams in a fast-paced, high-volume environment, preferably in a remote setting
Active EA or CPA credential and tax preparation experience are a plus, but not required
Proven ability to lead high-performing teams and foster a supportive culture while achieving KPI targets for productivity, efficiency, throughput, and customer satisfaction
Strong technical aptitude; able to identify, assess, and clearly explain product issues to the engineering team for resolution
Willing to work outside of standard business hours, including evenings and weekends, as needed during our peak season from January through April
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