Customer Success Manager

april april

Customer Success Manager managing critical bank partnerships for april, an embedded tax platform. Driving execution of joint initiatives and launching new offerings for partner success.

Posted 6/16/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Manage april’s most critical bank partnerships, with a focus on driving the execution of joint initiatives and launching new offerings to benefit April’s users
Build a best-in-class partner management model
Leverage industry knowledge to craft thoughtful partnership and product strategies
Navigate banks and issuers to execute deals supporting said strategy and help ensure proper execution
Gather inputs from and coordinate with internal cross-functional stakeholders (tax, product, engineering) on creation and execution of client strategy
Help find the right stakeholders that can champion april, educating them on our value proposition and executing deals that address their needs and support our strategy
Leverage significant industry experience to help our internal teams compose our holistic account management strategy

Requirements

What you’ll need

Experience in partner management, business development, or a related role, ideally in the financial services industry
Exposure to the tax or accounting industry is a plus, but not required
A passion for product-centric environments and the ability to work effectively across teams with multiple dependencies
Analytical thinking with a knack for problem-solving and creating value for partners and end users
Strong communication and negotiation skills
The ability to learn quickly, adapt to a fast-paced environment, and contribute to operational success
A proactive mindset, with the drive to see projects through to completion

Benefits

Comp & perks

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Soft Skills

analytical thinkingproblem-solvingstrong communicationnegotiation skillsability to learn quicklyadaptabilityproactive mindsetproject management