Enterprise Customer Success Manager

AppZen

Enterprise Customer Success Manager owning customer relationships from adoption to renewal at AppZen. Drive product utilization, advocate for product improvements, and showcase business impact.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Creating a smooth transition from sales for new customers, and aligning with the customer’s executive sponsor during implementation; overseeing key milestones during implementation in partnership with Implementation Success Manager (ISM).
Post go-live, conducting cadence calls to monitor and assess program health, along with project-managing the adoption of new/existing features & functionality.
Regularly analyzing and communicating business value to customer executives and their teams, typically in the form of Business Reviews.
Partnering with sales to identify opportunities to increase customer value–resulting in upsell/cross-sell/expansion.

Requirements

What you’ll need

3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions.
Humble and friendly personality with an open and honest communication style.
Ability to analyze and investigate large data sets to understand user behavior and make tangible recommendations for improvement to drive ROI.
Exceptional presentation skills to engage Director/VP/C-level stakeholders.
Ability to understand our business applications quickly with little hands-on training.
Nice-to-have: previous experience with project management, fraud, compliance, and EU privacy laws.
Nice-to-have: previous experience using a Customer Success Platform such as Catalyst or Gainsight.

Benefits

Comp & perks

AppZen is committed to fair and equitable compensation practices.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisproject managementcustomer success managementaccount managementB2B software solutionsuser behavior analysisROI improvementpresentation skills

Soft Skills

humble personalityfriendly personalityopen communicationhonest communicationability to engage stakeholders