Contract Program Manager – Product & GTM Launch, AI, SaaS

AppZen

Program Manager overseeing end-to-end product and feature launches for an AI-driven spend-to-pay software company. Responsible for cross-functional coordination and launch success metrics.

Posted 5/5/2026contractSan Jose • California • 🇺🇸 United StatesMid-LevelSenior💰 $80 - $100 per hourWebsite

About the role

Key responsibilities & impact

Build and maintain launch plans for new products and major features
Define milestones across engineering, QA, documentation, enablement, marketing, and sales
Identify dependencies, bottlenecks, and risks early
Drive weekly cross-functional execution cadences
Ensure launch readiness across all customer-facing functions
Coordinate execution across Product, Engineering, Customer Success, Support, Marketing, and Sales
Define launch success KPIs (adoption, usage, pipeline impact, revenue influence, customer satisfaction)
Track launch progress and readiness metrics
Build concise executive dashboards and provide written updates to leadership
Conduct post-launch reviews and improvement loops
Create standardized launch frameworks and checklists
Improve cross-functional processes to increase predictability
Drive accountability without creating bureaucracy

Requirements

What you’ll need

5–10+ years in Program Management, Technical Program Management, Product Operations, or Chief of Staff–style roles
Experience launching B2B SaaS products (AI experience strongly preferred)
Experience coordinating both technical and GTM stakeholders
Strong understanding of software development lifecycle
Comfortable working with engineers and reading technical documents
Experience reporting directly to executives
Experience in high-growth startup environments
Bonus (Nice-to-have): Experience with AI/LLM or agentic systems launches
Experience implementing launch frameworks (e.g., stage-gate, structured release readiness)
Familiarity with tools like Jira, Asana, Linear, Notion, Salesforce, HubSpot, BI dashboards

Benefits

Comp & perks

Clear success milestones defined upfront
Opportunity to extend or convert based on performance and company needs

ATS Keywords

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Hard Skills & Tools

Program ManagementTechnical Program ManagementProduct OperationsB2B SaaSAISoftware Development LifecycleLaunch FrameworksStage-gateRelease Readiness

Soft Skills

Cross-functional CoordinationRisk ManagementAccountabilityCommunicationLeadershipProcess ImprovementAnalytical Thinking