Act as the senior lead contact for the client account: establish, nurture and deepen relationships at executive and senior stakeholder level.
Understand the client’s business drivers, cloud strategy, pain-points (cost, governance, developer productivity, time-to-market), and position Appvia’s value accordingly.
Develop account growth plans: identify and prioritise new opportunities, coordinate with sales/pre-sales, define proposals, and support contract negotiations.
Monitor health of the account: satisfaction metrics, retention, usage of our platform/services, referenceability.
Oversee the portfolio of projects/engagements within the account: ensure governance, appropriate resourcing, milestone adherence, risk/issue management, budget/margin tracking.
Provide technical oversight: ensure architectural integrity, alignment with cloud best-practices (governance, security, platform engineering), quality of deliverables and alignment to client strategy.
Work with internal teams (engineering/architects, consulting, service delivery) to ensure capability and capacity for the account.
Run customer workshops and educational sessions to help customers understand the journey, approach and expectations on adopting platform engineering, AI or data platforms.
Act as an escalation point for major delivery issues, guiding resolution, and maintaining client confidence.
Translate technical delivery into business outcomes: e.g., developer productivity uplift, cost savings, faster release cycles, governance/compliance improvements. Use metrics to track value delivered.
Develop and present value-case updates, account reviews, roadmap presentations to the client leadership.
Identify new product/service offerings that match the client’s next-phase needs (for example: AI accelerator, cost optimisation, internal dev-platform, Kubernetes automation) and help position them.
Lead internal lessons-learned and continuous improvement: capture what works in the account, feed improvements back into Appvia’s offering.
Work cross-functionally: with sales/pre-sales, product teams, consulting/engineering, finance, and marketing/referrals to ensure the account’s growth and delivery success.
Mentor more junior engagement/delivery leads within the account (or across accounts) to build a delivery organisation that scales.
Contribute to Appvia’s thought leadership: participate in client workshops, speak at customer events, contribute case-studies or white-papers.

Requirements

8+ years’ experience in cloud consulting, technical delivery leadership, digital transformation or account ownership.
Strong understanding of cloud platforms (AWS, Azure), platform engineering, DevOps, governance, cost optimisation and developer enablement.
Proven success managing large/complex enterprise accounts or portfolios in a consultancy/professional services environment.
Experience leading multi-stream technical engagements with accountability for delivery quality, forecasting, margin and commercial growth.
Confident communicating with leadership level stakeholders, able to articulate technical concepts in business terms and influence decisions.
Skilled in building and executing account growth plans, identifying opportunities and supporting proposals or pre-sales activity.
Strong leadership, communication and interpersonal skills, able to command a room, build trust quickly and manage conflicting priorities.
A proactive, “get-things done” mindset who is able to take ownership of client outcomes and drive through ambiguity.
Strategic thinker with execution focus, able to map business strategy to technical roadmap to delivery plan.
Customer-centric orientation: someone who is able to prioritise client value, anticipate needs, build trust and long‐term partnerships.
Technical curiosity and continuous learner who can stay ahead of cloud trends, platform engineering best practices, AI/data developments.
Collaborative style with the ability to work across internal teams, influence without direct authority, build shared ownership.
Certification in relevant cloud technologies (AWS, Azure, GCP) at an expert/professional level is highly desirable.
Certification in Kubernetes administration is desirable: Certified Kubernetes Administrator (CKA) or Certified Kubernetes Security Specialist (CKSS).

Benefits

Flexible working with core hours of 10-4pm because we know life happens outside of work
Hybrid working - only one compulsory office day per month
25 days’ holiday a year, plus bank holidays
An additional day off for your birthday
Enhanced maternity and paternity to full pay
Workplace Nursery Benefit to help working parents
Full Private Healthcare cover for you with partners and children covered 50%
Death in Service
Cycle to Work scheme
Electric Car Scheme
Pension plus a salary sacrifice option for even greater savings
Employee Assistance Programme
Free hygiene products available in the London office
Free therapy through AXA
Access to the Headspace App
Trained Mental Health First Aiders
Learning budget of £1,000 a year
Your own MacBook Pro while you work at Appvia
Dog friendly office
Wear what makes you comfortable
Free snacks in the office
Pool table & ping pong table
Regular team socials, board game nights, industry meetups and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud consultingtechnical delivery leadershipdigital transformationplatform engineeringDevOpsgovernancecost optimisationdeveloper enablementaccount growth plansKubernetes automation

Soft Skills

leadershipcommunicationinterpersonal skillsstrategic thinkingcustomer-centric orientationcollaborative styleproactive mindsetinfluencing skillstrust buildingconflict management

Certifications

AWS certificationAzure certificationGCP certificationCertified Kubernetes Administrator (CKA)Certified Kubernetes Security Specialist (CKSS)