IT Service Engineer
AppSphere AG
full-time
Posted on:
Location Type: Hybrid
Location: 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- As an IT Service Engineer, you are the first point of contact for our customers and colleagues for technical questions
- You analyze incidents and find pragmatic solutions in day-to-day operations
- You take responsibility for support tickets in 1st- and 2nd-level support and ensure timely, high-quality handling
- You analyze IT incidents and resolve faults independently or in collaboration with the relevant teams
- You support the administration and maintenance of user accounts and permissions in Active Directory and the Microsoft 365 environment
- You document solutions and recurring issues, and create clear how-to guides for end users and the team
- You participate in rollouts and IT projects and assist with the introduction of new systems and technologies
Requirements
- Experience in 1st- and 2nd-level support and working with ticketing systems
- Good knowledge of Windows clients, Microsoft 365 (including Admin Center), and basic networking concepts
- Friendly, service- and customer-oriented demeanor with strong communication skills
- Good German and English skills, both written and spoken
- Independent, structured way of working with strong IT affinity and willingness to learn
Benefits
- Work in a future-focused IT environment with strong technology partners
- Individual development through training, coaching, and certifications
- Open, appreciative corporate culture with flat hierarchies
- Hybrid work and flexible working hours
- A team that supports each other and celebrates successes together
- Modern equipment and an attractive, evolving compensation package
- 30 days of vacation and numerous benefits related to health, mobility, and professional development
- A permanent contract with development prospects and recognition of your performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
1st-level support2nd-level supportticketing systemsWindows clientsMicrosoft 365Active Directorynetworking conceptsincident analysisfault resolutiondocumentation
Soft skills
customer-orientedcommunication skillsindependent workingstructured workingservice-orientedwillingness to learnteam collaborationproblem-solving